Insurance Claims Intake Specialist — Make a Difference

Arachas Group; Cedar Falls (IA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Vision Insurance

Disability Insurance

Supplemental Insurance (Critical Ill/4

401(k) with Safe Harbor Match

Paid Time Off

Paid Holidays

Job summary

Árachas Group, LLC is an independent insurance and risk management company delivering business, employee benefits, and personal insurance solutions across the United States. The Claims Intake Specialist will be the first point of contact for individuals filing claims, ensuring accurate documentation and a high level of customer service throughout the intake process.

This full-time role in Cedar Falls emphasizes attention to detail, data entry accuracy, and collaboration with teammates to meet

Qualifications

• High School Diploma or equivalent.
• Active Property & Casualty license in the state of business preferred; ability to obtain licensure required.
• Prior experience in Property & Casualty claims, insurance agency operations, and/or the insurance industry is a plus.
• Proficiency in Microsoft Office Suite; Salesforce and/or Applied Epic a plus.
• Strong attention to detail with the ability to follow instructions and maintain accuracy.
• Excellent written and verbal communication skills.
• Ability to sit for extended periods and work at a computer for prolonged durations.

Responsibilities

• Review incoming claim submissions for completeness and accuracy.
• Enter claim details into the claims management software system.
• Ensure all required documentation (accident reports, supporting evidence) is included.
• Respond to calls and emails from insureds or claimants regarding claims submission.
• Provide status updates on claims to insured, claimants, and agents.
• Verify information against the insured and resolve discrepancies as needed.
• Accurately input data from claims into internal systems and update records regularly.
• Maintain detailed and organized records to support timely claim resolution.
• Collaborate with team members to meet daily processing goals.
• Highlight trends or bottlenecks in the intake process and assist with claim reports and analysis.

Skills

Customer service

Attention to detail

Communication

Multitasking

Data entry

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Salesforce

Applied Epic

Job description

Árachas Group, LLC is an independent insurance and risk management company delivering business, employee benefits, and personal insurance solutions across the United States. The Claims Intake Specialist will be the first point of contact for individuals filing claims, ensuring accurate documentation and a high level of customer service throughout the intake process.

This full-time role in Cedar Falls emphasizes attention to detail, data entry accuracy, and collaboration with teammates to meet