Director, Commercial Liability Claims

WCF Insurance Company; Sandy, Northern (UT, KY); Hybrid; USD 115,000 - 162,000; Full time

Benefits offered by this job

Health benefits

Life insurance

401K with employer match

Employee Assistance Program (EAP)

Volunteer time off

4 weeks vacation first year

Job summary

WCF Insurance in Sandy, Utah seeks a Director of Commercial Liability Claims to lead the claims function, set strategic direction, and drive performance, regulatory compliance, and financial results. This role oversees complex liability claims, develops a high-performing team, and partners with underwriting, actuarial, finance, and risk management to align claim strategies with business goals.

Candidates should have a law degree preferred, 10+ years in liability claims, strong leadership, and

Qualifications

• Bachelor's degree in business, risk management, insurance, or law; Juris Doctor preferred
• At least ten years of umbrella and liability claims experience
• Commercial claims experience
• Proven leadership and managerial skills
• Deep expertise in general liability, auto liability, and/or commercial casualty claims
• Strong understanding of litigation, coverage analysis, and claims handling
• Experience with claims analytics and trend identification
• Excellent communication, negotiation, and decision-making skills
• Cross-functional partnering with underwriting, actuarial, finance, and risk management
• Ability to analyze claims data and driving risk mitigation

Responsibilities

• Lead the general liability claims function including strategy, performance, and technical standards
• Establish and implement claims handling strategies, policies, and procedures to ensure consistent, high-quality outcomes
• Monitor and manage claim reserves, settlement authority, and expense controls to support financial performance
• Oversee vendor relationships, defense counsel, and third-party administrators to ensure effective claim outcomes

Skills

Leadership

Strategic thinking

Communication

Negotiation

Decision-making

Cross-functional collaboration

Claims analytics

Regulatory compliance

Education

Bachelor's degree in business, risk management, insurance, or law; JD preferred

Job description

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.

Position Overview

The Director of Commercial Liability Claims leads the commercial liability claims function and provides strategic direction for claims operations, performance, and technical excellence. This role oversees complex liability claims, develops and supports a high-performing claims team, and partners with internal and external stakeholders to drive effective claim outcomes, regulatory compliance, and strong financial results.

Location Eligibility

While we welcome applications from qualified candidates in the US, this position is based in Sandy, Utah. Candidates who reside in Utah or are willing to relocate to the Sandy, UT area are strongly preferred. Relocation assistance is available for eligible candidates offered the position.

Responsibilities

• Lead the general liability claims function including strategy, performance, and technical standards
• Establish and implement claims handling strategies, policies, and procedures to ensure consistent, high-quality outcomes
• Monitor and manage claim reserves, settlement authority, and expense controls to support financial performance and profitability
• Oversee vendor relationships, defense counsel, and third-party administrators to ensure effective claim outcomes

Qualifications

• The most qualified applicants will bring: Bachelor's degree in business, risk management, insurance, or law; Juris Doctor preferred
• At least ten years of experience in umbrella and liability claims and insurance administration
• Commercial claims experience
• Proven leadership and managerial skills
• Deep expertise in general liability, auto liability, and/or commercial casualty claims
• Strong understanding of litigation, coverage analysis, litigation strategy, and complex claims handling
• Experience with claims analytics, trend identification, and operational improvement initiatives
• Excellent communication, negotiation, and decision‑making skills
• Partner cross‑functionally with underwriting, actuarial, finance, and risk management to align claim strategies with business objectives
• Analyze claims data, loss trends, and emerging risks to drive continuous improvement and proactive risk mitigation
• Manage department compliance with state and federal regulatory requirements
• Communicate key claims trends and performance indicators to leadership
• Provide leadership, direction, and support for the claims department
• Support development, engagement, and retention of a high‑performing claims team

Benefits

• Medical, dental, and vision insurance.
• Company paid life insurance
• 401K with a generous 6% employer match
• Employee Assistance Program (EAP)
• Time off to volunteer in the local community
• All employees earn 4 weeks of vacation their first year.

The expected salary range for this position is 114,800.00-162,300.00. This salary range depends on experience, education, and location for this specific position.

Values

The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.

Working Conditions

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high‑stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.

Our People

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.

WCF Insurance is an Equal Opportunity Employer

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.

With over 100 years of experience, WCF Insurance is an innovative property and casualty insurance provider that serves the Western United States. Every day our dedication is to the people who make our communities thrive - from the amazing businesses we insure, to our incredible agency partners, to our fantastic employees, and the non‑profits we support. We strive to make a lasting impact by continuing to make investments in the region and protecting the communities within it.

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