Workers' Compensation Claims Supervisor — Lead & Develop Team

WCF Insurance Company; Sandy (UT); Hybrid; USD 89,000 - 111,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

401K with a generous 6% employer match

Employee Assistance Program (EAP)

Volunteer time off

4 weeks of vacation first year

Job summary

WCF Insurance is seeking a Claims Supervisor to lead and develop a team of workers' compensation claims adjusters at our Sandy, Utah headquarters. This full-time, exempt role supports quality claim handling, regulatory compliance, and superior customer service within a hybrid work framework.

The ideal candidate will have a bachelor's degree and/or professional claims designation, at least five years in claims, including supervisory experience, and strong knowledge of workers' compensation

Qualifications

• Bachelor's degree and/or professional claims designation preferred.
• Minimum of five years of claims adjusting experience; supervisory, leadership, or team lead experience preferred.
• Advanced knowledge of workers' compensation claims, regulations, case law, and claims management practices.
• Experience handling complex, catastrophic, or litigated claims.
• Strong communication, organization, decision-making, coaching, and time-management skills.
• Ability to manage competing priorities in a fast-paced claims environment.

Responsibilities

• Lead, coach, and develop a team of workers' compensation claims adjusters.
• Assign and balance workloads to support timely, high-quality claim handling, and customer service.
• Conduct claim audits, supervisory reviews, and quality assurance activities within company standards and regulatory requirements.
• Monitor productivity, customer service, claim activity, and performance metrics using available reporting tools.
• Review and approve settlements, liability decisions, reserve changes, and other significant claim actions within authority.
• Provide technical guidance on escalated claim issues and support onboarding, training, and employee development.
• Identify opportunities to improve processes, consistency, and operational efficiency.

Skills

Leadership

Communication

Time management

Decision making

Coaching

Organizational skills

Education

Bachelor's degree

Claims designation

Job description

WCF Insurance is seeking a Claims Supervisor to lead and develop a team of workers' compensation claims adjusters at our Sandy, Utah headquarters. This full-time, exempt role supports quality claim handling, regulatory compliance, and superior customer service within a hybrid work framework.

The ideal candidate will have a bachelor's degree and/or professional claims designation, at least five years in claims, including supervisory experience, and strong knowledge of workers' compensation