Commercial Claims Assistant

Wcf-Insurance; Wallace Heights (UT); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

401K with 6% employer match

Employee Assistance Program (EAP)

4 weeks of vacation in first year

Job summary

WCF Insurance seeks a Commercial Claims Assistant at our Sandy, Utah headquarters. This full-time, non-exempt role serves as the first point of contact for new commercial claims, gathering information, coordinating basic repairs or estimates, and supporting the claims team under the Director of Commercial Auto Claims.

The ideal candidate has a high school diploma, customer service experience, strong communication and organizational skills, and proficiency with computers.

Qualifications

• High school diploma required; associate’s degree preferred.
• At least two years of customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and software.
• Detail oriented with good organizational skills.
• Ability to work independently and in a team.

Responsibilities

• Review and process incoming claims, ensuring all documentation is complete and accurate.
• Provide prompt and courteous telephone support to callers.
• Support claims adjusters by making initial contact with customers and involved parties.
• Investigate claims by contacting claimants, witnesses, or medical providers for statements.
• Manage minor claims and resolve them promptly and efficiently.
• Maintain accurate records of all claims activities and communications.
• Assist with improvements to claims processes and procedures.
• Coordinate with repair professionals to obtain estimates and ensure quality repairs.
• Direct complex claims to the appropriate claims adjuster.
• Maintain a professional demeanor in all interactions.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Teamwork

Independent work

Education

High school diploma

Associate’s degree preferred

Tools

Computer systems

Software applications

Job description

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.Position OverviewThe Commercial Claims Assistant is an entry‑level role that supports the commercial claims team by serving as the first point of contact for new claims. This position involves speaking with customers, gathering and documenting claim information, managing minor claims, and coordinating basic repairs or estimates, while referring more complex claims to the appropriate adjusters.This is a full-time, non-exempt (hourly) position that works at WCF's Sandy, Utah headquarters and reports to the Director, Commercial Auto Claims as a member of the Commercial Auto Claims team.ResponsibilitiesReview and process incoming claims, ensuring all necessary documentation is complete and accurate.Provide prompt and courteous telephone support, making every effort to assist the caller.Support claims adjusters by making initial contact with customers and other involved parties.In certain cases, investigate claims by contacting claimants, witnesses, or medical providers to take initial statements or gather necessary information.Manage minor claims, ensuring they are resolved promptly and efficiently.Maintain accurate and up-to-date records of all claims activities.Assist with improvements to claims processes and procedures.Coordinate with repair professionals to obtain estimates and ensure quality repairs.Direct complex claims to the appropriate claims adjuster.Maintain a professional demeanor when interacting with internal and external contacts.QualificationsThe most qualified candidate will have:High school diploma required. Associate’s degree preferred.At least two years of customer service experience.Strong communication and interpersonal skills.Proficiency in using computer systems and software applications.Excellent organizational and time management abilities.Consistent demonstration of exceptional attention to detail and accuracy.Ability to work independently and as part of a team.BenefitsWCF Insurance offers an extensive compensation package. Benefits include:Medical, dental, and vision insurance.Company paid life insurance401K with a generous 6% employer matchEmployee Assistance Program (EAP)Time off to volunteer in the local communityAll employees earn 4 weeks of vacation their first year.The expected salary range for this position is 43,000.00-50,500.00. This salary range depends on experience, education, and location for this specific position.Current WCF EmployeesPlease apply through the \"Internal Job Postings\" tab within your employee Workday account.ValuesThe person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.Working ConditionsThis position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.Our PeopleWCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.WCF Insurance is an Equal Opportunity EmployerWCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.