Entry-Level Chargeback Specialist: Learn & Resolve Disputes

Media Riders Inc.; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Media Riders Inc. in Milwaukee, Wisconsin is seeking an entry-level process cardholder/merchant dispute technician to handle basic chargeback processing under Visa/MasterCard rules. You will work under close supervision and learn through experience while following standard scripts and procedures.

You will assist with dispute inquiries, escalate when needed, and support senior peers and team leads to develop expertise in regulatory requirements and customer service excellence.

Qualifications

• Knowledge of Visa/MasterCard operating rules and federal/state regulations
• Customer service excellence and clear communication
• Ability to navigate computer systems and procedures
• Attention to detail and strong organizational skills
• Ability to juggle multiple tasks and meet deadlines
• Capable of working independently or in a team

Responsibilities

• Learn and perform chargeback/dispute processing per rules and scripts
• Review and resolve dispute inquiries from cardholders and merchants
• Escalate unresolved issues to senior staff for coaching
• Handle non-complex disputes with accuracy and timeliness
• Adhere to quality standards and work schedules
• Assist with related duties as needed

Skills

Visa/MasterCard rules

Customer service

Verbal and written communication

Computer navigation

Detail-oriented

Multi-tasking

Independent & team work

Job description

Media Riders Inc. in Milwaukee, Wisconsin is seeking an entry-level process cardholder/merchant dispute technician to handle basic chargeback processing under Visa/MasterCard rules. You will work under close supervision and learn through experience while following standard scripts and procedures.

You will assist with dispute inquiries, escalate when needed, and support senior peers and team leads to develop expertise in regulatory requirements and customer service excellence.