Disputes & Fraud Risk Analyst: Early Alerts

VOXEPAY LLC; Northern (KY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

VOXEPAY LLC in the United States seeks a Chargeback Dispute Specialist to manage incoming chargeback alerts, assemble evidence, and meet tight response deadlines. You will monitor portfolio patterns, flag spikes, and decide when to refund or contest case by case.

The role requires 2+ years in chargebacks or payments risk, strong organization, and the ability to read transaction data. US work authorization is required and diligence in evidence submissions is essential.

Qualifications

• 2+ years in chargebacks, payments risk, fraud, disputes or a closely related role
• Strong organisation — deadlines here are measured in days, sometimes hours
• Comfortable reading transaction data and spotting what does not fit
• Clear written English for evidence submissions

Responsibilities

• Work incoming chargeback alerts and disputes within card network deadlines
• Assemble representment evidence that addresses the specific reason code cited
• Monitor chargeback ratios across the portfolio and flag merchants trending upward
• Contact merchants early about volume spikes, ticket changes and new sales channels
• Recommend refund-versus-contest rules and apply them consistently
• Keep clean records of every dispute and outcome
• Spot fraud patterns and raise them before they become losses

Skills

Chargebacks

Payments risk

Disputes

Data analysis

Clear written English

Job description

VOXEPAY LLC in the United States seeks a Chargeback Dispute Specialist to manage incoming chargeback alerts, assemble evidence, and meet tight response deadlines. You will monitor portfolio patterns, flag spikes, and decide when to refund or contest case by case.

The role requires 2+ years in chargebacks or payments risk, strong organization, and the ability to read transaction data. US work authorization is required and diligence in evidence submissions is essential.