Disputes & Chargebacks Specialist

FIS; Brown Deer (WI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Entry level pay

Flexible schedule after probation

Medical, dental, vision coverage

Paid vacation

Sick time

Volunteer time

Career advancement

Education opportunities

Great workspaces

Job summary

FIS in Wisconsin is seeking an experienced Fraud/Disputes Associate to join our Chargeback Resolution team. You will accurately process and resolve dispute inquiries in a call center environment, while meeting quality, schedule adherence, and other performance metrics established during training.

As you master the role, you may mentor less experienced associates and expand your knowledge of Visa/Mastercard regulations and federal/state requirements.

Qualifications

• High school diploma or GED required.
• Experience in fraud/dispute chargebacks or banking/financial sector preferred.
• Excellent customer service skills, in person or written.
• Knowledge of credit/debit and prepaid disputes processes.
• Ability to work both independently and in a team while maintaining confidentiality.

Responsibilities

• Handle all aspects of the fraud/disputes process.
• Learn Visa/Mastercard, federal and state regulations.
• Review, research and resolve fraud/dispute inquiries.
• Follow up on escalated issues with coaching and mentoring.
• Expand knowledge of services and processes.
• Resolve non-posted items, retrieval projects and authorization chargebacks.

Skills

Customer service

Independence

Team collaboration

Chargeback handling

Education

High school diploma or GED

Job description

FIS in Wisconsin is seeking an experienced Fraud/Disputes Associate to join our Chargeback Resolution team. You will accurately process and resolve dispute inquiries in a call center environment, while meeting quality, schedule adherence, and other performance metrics established during training.

As you master the role, you may mentor less experienced associates and expand your knowledge of Visa/Mastercard regulations and federal/state requirements.