Entry-Level Broadband Technician – Install & Educate

Grande Communications Networks; Odessa (TX); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

401k retirement plan

Insurance options including medical, 2

Paid Time Off/Vacation: Starting at 80

Floating Holiday: 40 hours

Paid Holidays: 7 days

Paid Sick Leave: varies by state/local

Tuition reimbursement program

Employee discount program

Job summary

Astound is seeking a field service technician in Odessa, TX to perform residential data, video, and phone installs and disconnects on customer premises. You will ensure RF and signal integrity, delivering a positive customer experience and recording accurate measurements.

You will educate customers on products, maintain safety, and drive a company vehicle while coordinating with dispatch to optimize routes and meet performance targets.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and satisfactory driving record.
• Basic computer skills and aptitude to learn.
• Knowledge of ladder and hand/power tools helpful.
• Strong customer service and communication abilities.

Responsibilities

• Performs residential installs and disconnects on customer premises.
• Provide a positive customer experience by ensuring RF and signal levels within specs.
• Maintain communication with leadership and dispatch to ensure productive routing.
• Educate customers on products/services and upsell opportunities when appropriate.
• Operate company vehicle in a safe and responsible manner.
• Other duties as assigned.

Skills

Customer service

Communication

Driving

Time management

Problem solving

Education

High school diploma or equivalent

Job description

Astound is seeking a field service technician in Odessa, TX to perform residential data, video, and phone installs and disconnects on customer premises. You will ensure RF and signal integrity, delivering a positive customer experience and recording accurate measurements.

You will educate customers on products, maintain safety, and drive a company vehicle while coordinating with dispatch to optimize routes and meet performance targets.