Residential Broadband Installer, Customer-Focused & Safe

Astound Broadband; Odessa (TX); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

401k retirement plan

Insurance options (medical, dental, V,

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement program

Employee discount program

Job summary

Astound Broadband in Odessa, TX is hiring for an entry-level Residential Installer. The role involves on-site installation and disconnection of data, video, and phone services, following company standards.

You will ensure accurate RF levels and provide a positive customer experience. You will communicate with dispatch and leadership to optimize routes, maintain safety, and potentially upsell products to boost customer satisfaction.

Qualifications

• Education required: high school diploma or equivalent.
• 0 years experience; entry level.
• Valid driver\'s license and satisfactory driving record.
• Familiar with ladder and hand or power tools.
• Basic computer skills required.

Responsibilities

• Performs residential installs and disconnects on customer premises according to organizational standards and specs.
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion.
• Maintain communication with leadership and dispatch to ensure productive routing and performance.
• Provide customer education on current products and possible upsell opportunities to improve satisfaction.
• Operate company vehicle in a safe and responsible manner.
• Other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Aptitude to learn

Problem solving

Time Management

Teamwork

Working alone

Education

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound Broadband in Odessa, TX is hiring for an entry-level Residential Installer. The role involves on-site installation and disconnection of data, video, and phone services, following company standards.

You will ensure accurate RF levels and provide a positive customer experience. You will communicate with dispatch and leadership to optimize routes, maintain safety, and potentially upsell products to boost customer satisfaction.