Entry Level Billing Associate

Primary Services; Houston (TX); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A large utility service provider is seeking an Entry Level Billing Associate in Houston, Texas. This role involves ensuring billing accuracy, managing service orders, and resolving customer inquiries. Ideal candidates should have an Associate's degree or equivalent experience, a minimum of two years in customer service, and proficiency with billing software like Banner CIS or SAP. The position offers contract employment within the Oil and Gas industry, with a collaborative culture and opportunities for professional growth.

Qualifications

• Minimum of 2 years of customer service experience.
• Demonstrated billing experience, preferably in a utility or related industry.
• Strong proficiency in Microsoft Office applications, including Excel and Word.

Responsibilities

• Review and analyze billing exceptions and make corrections in the customer billing system.
• Initiate and process service orders accurately and efficiently.
• Resolve customer inquiries including bill adjustments and rate changes.

Skills

Customer service

Billing accuracy

Data analysis

Microsoft Excel

Education

Associate’s degree or equivalent experience

Tools

Banner CIS

SAP

Job description

This range is provided by Primary Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$20.00/hr - $25.00/hr

Join a large, well-established company with a collaborative culture and opportunities for professional growth. Play a key role in delivering accurate billing and excellent customer service, while supporting critical operational processes.

Primary Services is actively recruiting for an Entry Level Billing Associate to support a large, established client. In this role, you will ensure billing accuracy, manage service orders, and resolve customer inquiries, serving as a vital point of contact for internal teams and external customers. This position provides exposure to core utility operations while offering the chance to contribute to process improvements and customer satisfaction.

Responsibilities

• Review and analyze billing exceptions and make corrections in the customer billing system.
• Initiate and process service orders accurately and efficiently.
• Investigate tamper codes and identify appropriate resolutions.
• Resolve customer inquiries including bill adjustments, sales tax exemptions, rate changes, and follow‑up items.
• Communicate findings and solutions clearly to internal and external stakeholders.
• Support billing accuracy and compliance within operational processes.

Qualifications

• Associate’s degree or equivalent experience.
• Minimum of 2 years of customer service experience.
• Demonstrated billing experience, preferably in a utility or related industry.
• Proficient with Banner CIS, SAP, or similar billing systems.
• Strong proficiency in Microsoft Office applications, including Excel and Word.
• Ability to analyze data, identify discrepancies, and ensure accuracy in billing processes.
• Familiarity with utility operations and service order management.

Benefits

Medical insurance
Vision insurance
401(k)

Seniority Level

Associate

Employment Type

Contract

Job Function

Customer Service, Finance, and Accounting/Auditing

Industries

Oil and Gas and Utilities