Entry-Level Billing Associate — Utilities & Customer Care

Primary Services; Houston (TX); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A large utility service provider is seeking an Entry Level Billing Associate in Houston, Texas. This role involves ensuring billing accuracy, managing service orders, and resolving customer inquiries. Ideal candidates should have an Associate's degree or equivalent experience, a minimum of two years in customer service, and proficiency with billing software like Banner CIS or SAP. The position offers contract employment within the Oil and Gas industry, with a collaborative culture and opportunities for professional growth.

Qualifications

• Minimum of 2 years of customer service experience.
• Demonstrated billing experience, preferably in a utility or related industry.
• Strong proficiency in Microsoft Office applications, including Excel and Word.

Responsibilities

• Review and analyze billing exceptions and make corrections in the customer billing system.
• Initiate and process service orders accurately and efficiently.
• Resolve customer inquiries including bill adjustments and rate changes.

Skills

Customer service

Billing accuracy

Data analysis

Microsoft Excel

Education

Associate’s degree or equivalent experience

Tools

Banner CIS

SAP

Job description

A large utility service provider is seeking an Entry Level Billing Associate in Houston, Texas. This role involves ensuring billing accuracy, managing service orders, and resolving customer inquiries. Ideal candidates should have an Associate's degree or equivalent experience, a minimum of two years in customer service, and proficiency with billing software like Banner CIS or SAP. The position offers contract employment within the Oil and Gas industry, with a collaborative culture and opportunities for professional growth.