Entry-Level Benefit Programs Specialist – Eligibility

Virginia-Department-of-Social-Service; Hopewell (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Virginia Department of Social Services seeks an entry-level Benefit Programs Specialist I to assist with determining eligibility for a range of social services programs. Training culminates in a transition to Specialist II with a salary step increase per the department's plans.

The role requires close supervision and training to perform eligibility duties following agency procedures and laws. It emphasizes accurate data, client interaction, and responsible reporting.

Qualifications

• Knowledge of basic human behavior and math for percentages/averages.
• Interviewing techniques for data collection and investigation.
• Ability to communicate effectively in writing and orally.

Responsibilities

• Conduct interviews to determine eligibility for assistance.
• Explain temporary assistance programs and reasons for benefits.
• Process applications for financial assistance and diversion.
• Evaluate data for completeness and accuracy.
• Compute assistance plans and determine allowances.
• Assess education, work experience, and employability factors.
• Maintain case records and use agency software to manage data.

Skills

PC skills

Education

High school diploma

Related training

Job description

Virginia Department of Social Services seeks an entry-level Benefit Programs Specialist I to assist with determining eligibility for a range of social services programs. Training culminates in a transition to Specialist II with a salary step increase per the department's plans.

The role requires close supervision and training to perform eligibility duties following agency procedures and laws. It emphasizes accurate data, client interaction, and responsible reporting.