Benefit Programs Specialist I/II — Medicaid & SNAP Eligibility

Virginia-Department-of-Social-Service; Gloucester (VA); On-site; USD 43,000 - 60,000; Full time

Job summary

The Virginia Department of Social Services (VDSS) is seeking an entry-level Benefit Programs Specialist I to learn under supervision while being trained in determining eligibility for Medicaid, SNAP, and other government assistance programs.

Upon successful completion of the training, the employee may be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as per the local compensation plan.

Qualifications

• Experience in an office environment providing customer service.
• Ability to perform mathematic calculations (percentages, formulas, averages).
• Conduct interviews to gather information, evaluate situations, and analyze information.
• Strong computer skills and proficiency in data entry and reporting.
• Effective written and oral communication.
• Ability to exercise sound judgment and discretion.
• Ability to establish and maintain case records with automated systems.
• Maintain professional ethics and confidentiality.
• Ability to work under pressure and collaborate with others.

Responsibilities

• Process applications for entitlement programs.
• Determine ongoing eligibility and benefit levels.
• Interpret policies for Medicaid and SNAP.
• Monitor cases for changes in recipient circumstances.
• Explain client responsibilities and program availability.
• Evaluate data accuracy and substantiation.
• Compute assistance plans.
• Evaluate employability and income sources.
• Refer clients to Services Intake.
• Provide information about other community resources.
• Shelter duty when activated by the County Administrator.

Skills

Customer service

Numerical ability

Interviewing

Communication

Computer literacy

Judgment and discretion

Data management

Confidentiality

Teamwork

Tools

Microsoft Office

Job description

The Virginia Department of Social Services (VDSS) is seeking an entry-level Benefit Programs Specialist I to learn under supervision while being trained in determining eligibility for Medicaid, SNAP, and other government assistance programs.

Upon successful completion of the training, the employee may be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as per the local compensation plan.