Auto Claims Specialist I, Manheim Riverside

Cox Automotive; Riverside (CA); Presencial; USD 2 741 000 - 4 107 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Holiday pay

Resumo da oferta

Cox Automotive's Manheim operation seeks a claims adjuster support professional to coordinate and validate customer returns and arbitration cases. You will learn the ropes from day one and work with buyers, sellers, and dealers to resolve claims.

The role emphasizes negotiation, accuracy, and teamwork, with opportunities for growth. Hourly pay ranges depending on location and experience, with eligibility for additional compensation or incentives.

Qualificações

• High School Diploma or GED required.
• Typically, less than 2 years of experience.
• Accuracy and attention to detail essential.
• Strong organizational and time-management skills.
• Ability to adapt in a fluid environment.

Responsabilidades

• From your first day, you'll receive guidance and coaching to learn the ropes.
• Coordinate and validate customer returns and claims with buyers, sellers, and dealers.
• Review customer claims to verify adherence to policies and guidelines.
• Investigate basic, less complex cases and those requiring prescriptive decisions.
• Interface with all departments involved in the complaint through fact-finding and investigation.
• Use resources to facilitate inspection, documentation, and communication for resolution.
• Apply appropriate levels of financial authority to resolve cases.
• Evaluate claims by obtaining and comparing information.
• Prepare and communicate resolution via phone, email, and in-person.
• Mediation of disputes and negotiation of repair/pricing to reach mutual agreement.
• Maintain accurate files for arbitration cases, including invoices and settlements.
• Consult with supervisor on escalation needs.
• Perform other duties as assigned.

Conhecimentos

Negotiation

Attention to detail

Organizational skills

Adaptability

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off chance we fall short, we do our best to make things right, pronto. That's where you come in.

What You'll Do

• From your very first day on the job, you'll receive guidance and coaching so you can learn the ropes. You'll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. With Guidance, responsibilities include:
• Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
• Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
• Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
• Uses appropriate levels/limits of financial approval authority to resolve cases.
• Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
• Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
• Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
• Engages with supervisor/manager to determine if escalation is required.
• Performs other duties as assigned.

Who You Are

You've got a knack for negotiation. You're ethical, dependable, and trustworthy. You're eager to learn. You also have the following qualifications:

Minimum

• High School Diploma/GED
• Generally, less than 2 years of experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.

Preferred

• 1+ years of automotive or body shop experience.
• Claims adjuster experience.

MCCOX

USD 19.90 - 29.81 per hour

Compensation:

Hourly pay rate is in the range of $19.90 - $29.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets