Entry-Level Applications Engineer: Customer-Facing Tech Solutions

Rhodes Wolfe; Lawrence (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

CE reimbursement

Job summary

Rhodes Wolfe is seeking an entry-level Applications Engineer to serve as the technical liaison between customers and internal teams for plastic valves and piping systems.

You will evaluate customer requirements, propose engineered solutions, and assist the sales team with product selection, customization, and troubleshooting. This role emphasizes hands-on training, documentation, and cross-functional collaboration to drive customer success.

Qualifications

• Bachelor's degree in Engineering required.
• Ability to convey complex technical information to technical/non-technical personnel required.

Responsibilities

• Efficiently manage technical phone calls and quote requests from customers, distributors, sales.
• Evaluate customer requirements; recommend appropriate products and engineered solutions.
• Develop technical proposals, quotations, and supporting documentation for custom projects.
• Conduct product training, presentations, and technical seminars for customers and distributors.
• Provide pre- and post-sales technical support, including troubleshooting and issue resolution.
• Coordinate with manufacturing and fabrication teams to ensure customer specifications are met.
• Review bills of materials (BOMs), routings, and fabrication processes for accuracy.
• Create and maintain technical documentation, application notes, and installation guides.
• Support product testing, performance evaluations, and failure analysis.
• Participate in cross-functional continuous improvement projects across company departments

Skills

Customer-facing experience

Technical communication

Education

Bachelor's degree in Engineering

Job description

Rhodes Wolfe is seeking an entry-level Applications Engineer to serve as the technical liaison between customers and internal teams for plastic valves and piping systems.

You will evaluate customer requirements, propose engineered solutions, and assist the sales team with product selection, customization, and troubleshooting. This role emphasizes hands-on training, documentation, and cross-functional collaboration to drive customer success.