Entry-Level Account Support Specialist

Compucom; Tallahassee (FL); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA benefits

Job summary

Compucom is seeking an entry-level Account Support Rep Associate to handle day-to-day account interactions and order processing for assigned accounts, acting as the focal point for issues and coordinating with the account team.

The ideal candidate is analytical, detail-oriented, and capable of communicating technical information clearly in a professional manner. Must be able to work East Coast hours. 0–2 years of related experience preferred.

Qualifications

• Bachelor’s degree or equivalent in business/related field.
• 0–2 years of related experience.
• Excellent administrative, organizational, and communication skills.
• Strong analytical skills and attention to detail.
• Ability to manage multiple priorities and work under pressure.
• Proficiency in Excel, PowerPoint, and MS Office.
• Strong written and spoken English; French if applicable.

Responsibilities

• Process orders for assigned accounts and verify documentation.
• Manage Salesforce queue and escalate complex cases.
• Request SKU creation and maintain pricing SKUs.
• Handle RMA and CRB requests from start to finish.
• Respond to basic customer inquiries (ETA, invoices, tracking).
• Open orders and coordinate with procurement for PO cuts and ETAs.
• Assist with Marketplace Portal setup and maintenance.
• Communicate with account team to ensure smooth end-to-end operations.
• Manage incoming/outgoing calls per customer requirements.
• Provide quotes for EUC equipment and identify upsell opportunities.

Skills

Analytical skills

Attention to detail

Communication

Excel/PowerPoint

English proficiency

French (if applicable)

Education

Bachelor’s Degree or equivalent in Business Administration, Purchasing or related field

Tools

Salesforce

Cisco Commerce

Job description

Compucom is seeking an entry-level Account Support Rep Associate to handle day-to-day account interactions and order processing for assigned accounts, acting as the focal point for issues and coordinating with the account team.

The ideal candidate is analytical, detail-oriented, and capable of communicating technical information clearly in a professional manner. Must be able to work East Coast hours. 0–2 years of related experience preferred.