Entry-Level Account Support Associate: Detail-Driven

Compucom; Frankfort (KY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

Compucom in the United States (Kentucky, Frankfort) is seeking an entry-level Account Support Rep Associate to handle day-to-day account interaction and order processing for assigned accounts. You will monitor problems and orders, ensuring timely handling and effective coordination with the account team.

The ideal candidate is analytical with strong attention to detail and capable of communicating complex information in a neutral, professional manner.

Qualifications

• Bachelor’s Degree or equivalent experience in Business Administration, Purchasing or related field.
• 0 - 2 years of related experience.
• Excellent administrative, organizational, and communication skills.
• Strong analytical skills and attention to detail.
• Ability to operate under pressure managing multiple account and demanding situations.
• Ability to manage multiple priorities in an effective manager.
• Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
• Comprehensive spoken and written English.
• Comprehensive spoken and written French if applicable.

Responsibilities

• Order processing for assigned accounts to include reviewing accuracy and ensuring all required documentation is provided.
• Manage Salesforce queue for assigned team and reassign more complex cases to more senior Account Support Reps.
• Request SKU creation and provide constant maintenance on Special Pricing SKUs to ensure cost is updated and reflecting correctly in customer portals.
• Handle RMA and CRB requests from start to finish, ensuring all actions are properly taken and following up on completion.
• Respond to basic customer inquiries such as ETA requests, invoice copy delivery, and shipment tracking information.
• Provide open order management for various order issues such as ensuring orders are not stuck on hold, confirming POs are being cut to vendors and ETAs are not past due, and requesting order closure from procurement for orders that have been invoiced by vendors.
• Assist with Marketplace Portal set up and continuous maintenance per customer requirements.
• Maintain constant communication with the account team and other ASRs as needed to ensure smooth flow of end-to-end customer operations.
• Manage incoming/outgoing calls as per customer specific or team requirements.
• Provide quotes directly to customers or account teams for EUC equipment, identifying upselling opportunities for the items that are being quoted.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.

Skills

Excel

PowerPoint

English

French

Education

Bachelor’s Degree or equivalent experience in Business Administration, Purchasing or related field

Tools

Salesforce

Job description

Compucom in the United States (Kentucky, Frankfort) is seeking an entry-level Account Support Rep Associate to handle day-to-day account interaction and order processing for assigned accounts. You will monitor problems and orders, ensuring timely handling and effective coordination with the account team.

The ideal candidate is analytical with strong attention to detail and capable of communicating complex information in a neutral, professional manner.