Customer Account & Order Specialist

KGPCo; Lenexa, Northern (KS, KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with Company match

Generous vacation and holidays

Pet insurance

Job summary

KGPCo in Lenexa, KS is seeking a detail‑oriented Customer Service/Order Entry representative. You will be the primary contact for assigned customers, manage manual order entries, provide status updates, and coordinate with supply chain to meet delivery timelines.

Strong written and verbal communication, proficiency with Microsoft Office and CRM systems, and the ability to prioritize in a fast-paced environment are essential.

Qualifications

• Associate’s Degree or equivalent required.
• Prior customer service or office experience preferred.
• Proficient with Word, Excel, Outlook; strong communication skills.

Responsibilities

• Serve as a point of contact to assigned customers.
• Handle manual order entry inquiries and order status updates.
• Document activities in the CRM and maintain account notes.
• Participate in customer calls to provide order updates.

Skills

Customer service

CRM

Order entry

Microsoft Office

Communication

Education

Associate’s Degree or equivalent

Tools

CRM software

MS Office

Job description

KGPCo in Lenexa, KS is seeking a detail‑oriented Customer Service/Order Entry representative. You will be the primary contact for assigned customers, manage manual order entries, provide status updates, and coordinate with supply chain to meet delivery timelines.

Strong written and verbal communication, proficiency with Microsoft Office and CRM systems, and the ability to prioritize in a fast-paced environment are essential.