Account Support Associate: Entry-Level Ops & Customer Care

Creative Solutions Services, LLC; Tallahassee (FL); On-site; USD 43,000 - 57,000; Full time

Job summary

Creative Solutions Services, LLC is seeking an entry-level Account Support Rep Associate to handle day-to-day account interactions and order processing for assigned accounts. You will monitor problems and orders, ensuring efficient and accurate execution while maintaining professional communication.

The role emphasizes attention to detail and the ability to explain information clearly to customers. The candidate should be analytical, able to manage multiple priorities, and comfortable working

Qualifications

• Bachelor’s Degree or equivalent experience in Business Administration, Purchasing or related field.
• Excellent administrative, organizational, and communication skills.
• Strong analytical skills and attention to detail.
• Ability to operate under pressure managing multiple accounts and demanding situations.
• Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
• Comprehensive spoken and written English.
• Comprehensive spoken and written French if applicable.

Responsibilities

• Process orders for assigned accounts, verify accuracy and documentation.
• Manage Salesforce queue and route complex cases to senior reps.
• Request SKU creation and maintain pricing SKUs in customer portals.
• Handle RMA and CRB requests from start to finish with proper follow-up.
• Respond to basic customer inquiries (ETA, invoices, tracking).
• Provide open order management and coordinate POs with vendors.
• Assist with Marketplace Portal setup and maintenance per requirements.
• Maintain communication with the account team for end-to-end operations.
• Manage inbound/outbound calls per customer or team needs.
• Provide quotes to customers or account teams for EUC equipment; identify upsell opportunities.
• Support other projects as needed.

Skills

Administrative skills

Analytical skills

MS Office

English

French (if applicable)

Education

Bachelor in Business Administration or related field

Tools

Salesforce.com or similar CRM

Cisco Commerce

Job description

Creative Solutions Services, LLC is seeking an entry-level Account Support Rep Associate to handle day-to-day account interactions and order processing for assigned accounts. You will monitor problems and orders, ensuring efficient and accurate execution while maintaining professional communication.

The role emphasizes attention to detail and the ability to explain information clearly to customers. The candidate should be analytical, able to manage multiple priorities, and comfortable working