Client Account & Mail Operations Specialist

Paycom; Kansas; On-site; USD 34,000 - 42,000; Full time

Job summary

Paycom is seeking an Account Administration Specialist to handle incoming calls, mail processing, and routine account maintenance in Seneca, KS. The role supports New Accounts and Transfer In departments with checkbacks and address changes, ensuring accurate record-keeping and timely communications.

The position emphasizes strong typing, data entry accuracy, and basic math, with a focus on reliability and customer service in a financial services environment.

Qualifications

• Excellent communication skills.
• Excellent administrative skills including record keeping, planning, and checking work.
• Excellent data entry skills.
• Ability to type, answer the phone, and use a ten-key.
• Knowledge of word processing and spreadsheet software.
• Knowledge of basic mathematics including fractions, decimals, and percentages.
• Ability to read and write.
• General knowledge of the financial/IRA industry.

Responsibilities

• Maintains and conducts check back on account maintenance.
• Prepares and sends welcome letters to new account holders.
• Processes client name, address, beneficiary, and representative changes.
• Prepares cash handling reports.
• Answers client calls and addresses questions.
• Sends out letters for return mail and address changes received by various other resources.
• Travels to post office to obtain mail and also deliver mail as assigned.
• Opens and sorts mail.
• Answers incoming calls and transfer calls to the appropriate departments.

Job description

Paycom is seeking an Account Administration Specialist to handle incoming calls, mail processing, and routine account maintenance in Seneca, KS. The role supports New Accounts and Transfer In departments with checkbacks and address changes, ensuring accurate record-keeping and timely communications.

The position emphasizes strong typing, data entry accuracy, and basic math, with a focus on reliability and customer service in a financial services environment.