Entry-Level Account Manager, Real Estate Tech

JLL; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

JLL Technologies seeks a Junior Account Manager to join our team and support the Account Management function across the Solutions portfolio. This entry-level role focuses on client satisfaction, delivery quality, and growing client value while you learn best practices in customer success in a technology-driven real estate environment.

You will collaborate with senior teammates, monitor KPIs, assist in meetings and business reviews, and gain hands-on experience with CRM analytics, SLA tracking,

Qualifications

• 0-2 years of experience in customer success, account management, client services, or a related area (internship experience applicable).
• Strong verbal and written communication skills.
• Excellent organization and time-management abilities to manage multiple tasks across accounts.
• Collaborative mindset with an eagerness to learn and contribute in a team environment.
• Proficient with MS Office (Excel, PowerPoint, Word).
• Analytical thinker comfortable working with metrics and reports.
• Bachelor's degree preferred in business, marketing, communications, or a related field.

Responsibilities

• Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly.
• Build strong, professional relationships with client contacts to foster trust and ensure satisfaction.
• Assist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs).
• Help monitor account performance against Service Level Agreements (SLAs).
• Prepare and update reports on client metrics, usage trends, and satisfaction levels.
• Escalate delivery issues and risks to senior team members for resolution.
• Use CRM tools and analytics to track account health, engagement patterns, and user adoption.
• Support efforts to identify potential improvements, upsell, or cross-sell opportunities.
• Provide actionable insights to internal teams based on client feedback and data analysis.
• Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests.
• Participate in internal meetings to stay informed on product updates and share customer insights.
• Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients.
• Stay informed about industry trends and customer success practices.
• Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices.

Skills

Customer success

Account management

Communication

Organizational skills

Analytical thinking

Team collaboration

Education

Bachelor's degree preferred

Tools

CRM systems

SaaS platforms

Job description

JLL Technologies seeks a Junior Account Manager to join our team and support the Account Management function across the Solutions portfolio. This entry-level role focuses on client satisfaction, delivery quality, and growing client value while you learn best practices in customer success in a technology-driven real estate environment.

You will collaborate with senior teammates, monitor KPIs, assist in meetings and business reviews, and gain hands-on experience with CRM analytics, SLA tracking,