Remote Junior Account Manager | Client Success & Growth

Jones Lang LaSalle Incorporated; Illinois; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Jones Lang LaSalle Incorporated’s Junior Account Manager role in the United States offers an entry path into account management within a technology-driven real estate environment. You will support senior managers, help monitor client satisfaction, and learn best practices while contributing to service delivery and client outcomes.

The position emphasizes collaboration, data-driven insights, and growth opportunities across Sales, Renewals, and Marketing teams, with a focus on developing

Qualifications

• 0–2 years of experience in customer success, account management, or related area (internship experience applicable).
• Strong verbal and written communication skills.
• Excellent organization and time-management abilities to manage multiple tasks across accounts.
• Collaborative mindset with an eagerness to learn and contribute in a team environment.
• Proficient with MS Office (Excel, PowerPoint, Word).
• Analytical thinker comfortable working with metrics and reports.

Responsibilities

• Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly.
• Build strong, professional relationships with client contacts to foster trust and ensure satisfaction.
• Assist in coordinating meetings and business reviews to track progress against client goals and KPIs.
• Help monitor account performance against SLAs.
• Prepare and update reports on client metrics, usage trends, and satisfaction levels.
• Escalate delivery issues and risks to senior team members for resolution.
• Use CRM tools and analytics to track account health, engagement patterns, and user adoption.
• Support efforts to identify potential improvements, upsell, or cross-sell opportunities.
• Provide actionable insights to internal teams based on client feedback and data analysis.
• Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests.
• Participate in internal meetings to stay informed on product updates and share customer insights.
• Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients.

Skills

Communication skills

Organization

Collaboration

Analytical thinking

Initiative

MS Office suite

Education

Bachelor’s degree preferred

Tools

CRM systems

SaaS platforms

Job description

Jones Lang LaSalle Incorporated’s Junior Account Manager role in the United States offers an entry path into account management within a technology-driven real estate environment. You will support senior managers, help monitor client satisfaction, and learn best practices while contributing to service delivery and client outcomes.

The position emphasizes collaboration, data-driven insights, and growth opportunities across Sales, Renewals, and Marketing teams, with a focus on developing