Professional, Account Management

JLL; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

JLL Technologies seeks a Junior Account Manager to join our team and support the Account Management function across the Solutions portfolio. This entry-level role focuses on client satisfaction, delivery quality, and growing client value while you learn best practices in customer success in a technology-driven real estate environment.

You will collaborate with senior teammates, monitor KPIs, assist in meetings and business reviews, and gain hands-on experience with CRM analytics, SLA tracking,

Qualifications

• 0-2 years of experience in customer success, account management, client services, or a related area (internship experience applicable).
• Strong verbal and written communication skills.
• Excellent organization and time-management abilities to manage multiple tasks across accounts.
• Collaborative mindset with an eagerness to learn and contribute in a team environment.
• Proficient with MS Office (Excel, PowerPoint, Word).
• Analytical thinker comfortable working with metrics and reports.
• Bachelor's degree preferred in business, marketing, communications, or a related field.

Responsibilities

• Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly.
• Build strong, professional relationships with client contacts to foster trust and ensure satisfaction.
• Assist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs).
• Help monitor account performance against Service Level Agreements (SLAs).
• Prepare and update reports on client metrics, usage trends, and satisfaction levels.
• Escalate delivery issues and risks to senior team members for resolution.
• Use CRM tools and analytics to track account health, engagement patterns, and user adoption.
• Support efforts to identify potential improvements, upsell, or cross-sell opportunities.
• Provide actionable insights to internal teams based on client feedback and data analysis.
• Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests.
• Participate in internal meetings to stay informed on product updates and share customer insights.
• Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients.
• Stay informed about industry trends and customer success practices.
• Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices.

Skills

Customer success

Account management

Communication

Organizational skills

Analytical thinking

Team collaboration

Education

Bachelor's degree preferred

Tools

CRM systems

SaaS platforms

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

The Junior Account Manager supports JLL Technologies' Account Management team in delivering outstanding service and value to clients across the Solutions portfolio. This entry-level position is designed for individuals with 0-2 years of experience who are eager to build careers in account management and customer success. You will collaborate closely with experienced team members to monitor client satisfaction, support delivery quality, and identify growth opportunities while learning best practices in client relationship management within a technology-driven real estate environment.

Key Responsibilities

Client Engagement & Relationship Management

• Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly.
• Build strong, professional relationships with client contacts to foster trust and ensure satisfaction.
• Assist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs).

Service Delivery & Reporting

• Help monitor account performance against Service Level Agreements (SLAs).
• Prepare and update reports on client metrics, usage trends, and satisfaction levels.
• Escalate delivery issues and risks to senior team members for resolution.

Data & Insights Management

• Use CRM tools and analytics to track account health, engagement patterns, and user adoption.
• Support efforts to identify potential improvements, upsell, or cross-sell opportunities.
• Provide actionable insights to internal teams based on client feedback and data analysis.

Cross-Functional Collaboration

• Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests.
• Participate in internal meetings to stay informed on product updates and share customer insights.

Continuous Learning & Professional Development

• Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients.
• Stay informed about industry trends and customer success practices.
• Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices.

Skills & Qualifications

Required

• 0-2 years of experience in customer success, account management, client services, or a related area (internship experience applicable).
• Strong verbal and written communication skills.
• Excellent organization and time-management abilities to manage multiple tasks across accounts.
• Collaborative mindset with an eagerness to learn and contribute in a team environment.
• Proficient with MS Office (Excel, PowerPoint, Word).
• Analytical thinker comfortable working with metrics and reports.
• Bachelor's degree preferred in business, marketing, communications, or a related field.

Preferred

• Familiarity with CRM systems or SaaS platforms.
• Basic understanding of customer success principles, client engagement, and service delivery metrics.
• Interest in technology solutions related to real estate and facilities management.

Key Competencies

• Customer Focus: Demonstrates empathy and attention to client needs.
• Communication: Communicates clearly and professionally with internal and external stakeholders.
• Collaboration: Works effectively with cross-functional teams.
• Analytical Thinking: Uses data to track and interpret customer success drivers.
• Adaptability: Responds well to feedback and adjusts to a dynamic environment.
• Initiative: Takes ownership of tasks and seeks opportunities to contribute beyond assigned duties.

Location

Remote -Charlotte, NC, Chicago, IL, Dallas, TX, San Francisco, CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position

60,000.00 - 80,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Join JLL Technologies and build your expertise in customer success by helping clients realize the full value of innovative real estate technology solutions.

Personalized benefits that support personal w