Entry IT Service Desk Specialist I (Part-Time)

The Church News; Provo (UT); Sur place; USD 19 000 - 28 000; Temps partiel

Résumé du poste

The Church News seeks a part-time IT Service Desk Support Specialist I at the Missionary Training Center in Provo, UT. You will be the first point of contact for users, handling requests via chat, email, phone, and web, and ensuring timely resolution of issues.

You will document incidents, prioritize by impact, and coordinate with TSRs and staff to restore services. Strong MS Office skills, fast typing, and a collaborative mindset are essential.

Qualifications

• In-depth knowledge of Word, Excel, PowerPoint, Outlook and related applications.
• Excellent writing skills and ability to type 45 wpm.
• Able to learn quickly and grasp computer-related concepts.

Responsabilités

• Receives and responds to requests via chat, email, phone, or web professionally.
• Creates tickets in incident management system and assigns priority based on impact.
• Familiarizes self with IT products and services offered by the department.
• Performs initial troubleshooting and tracks incidents end-to-end for prompt resolution.
• Dispatches TSRs and coordinates with staff to resolve issues.
• Follows up on incidents to meet SLA requirements.
• Notifies customers of global issues and system changes.
• Supports mobile devices and Mac OS; verifies solutions for accuracy.
• Assists coaches in training Analyst I and staff when requested.
• May perform other temporary duties at the MTC.

Connaissances

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Typing 45 wpm

Description du poste

The Church News seeks a part-time IT Service Desk Support Specialist I at the Missionary Training Center in Provo, UT. You will be the first point of contact for users, handling requests via chat, email, phone, and web, and ensuring timely resolution of issues.

You will document incidents, prioritize by impact, and coordinate with TSRs and staff to restore services. Strong MS Office skills, fast typing, and a collaborative mindset are essential.