24/7 IT Service Desk Specialist (Contract) – South Jordan

Pride Global; South Jordan (UT); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Job summary

Pride Global is seeking an IT Support Specialist for a 12-month contract in South Jordan, UT. The role is part of a 24x7x365 service desk environment and requires strong communication and problem-solving skills to assist end users via phone and live chat.

Responsibilities include front-line support, documentation in the ticketing system, and hardware/software troubleshooting. The position offers 25.00 per hour, with weekend/holiday coverage as needed.

Qualifications

• High school diploma or GED is required.
• 2-5 years of customer support experience via phone and chat preferred.
• Strong interpersonal and communication skills.
• Ability to learn and support IT systems.
• Typing and basic Windows navigation.

Responsibilities

• Provide front-line IT support via phone or live chat.
• Document all interactions in the ticketing system.
• Troubleshoot hardware, software, and peripherals.
• Escalate issues as needed and maintain customer-focused service.
• Collaborate with team and adhere to shift schedules.

Skills

Customer service

Phone and chat support

Clear communication

Active listening

Time management

Education

High school diploma or GED

Job description

Pride Global is seeking an IT Support Specialist for a 12-month contract in South Jordan, UT. The role is part of a 24x7x365 service desk environment and requires strong communication and problem-solving skills to assist end users via phone and live chat.

Responsibilities include front-line support, documentation in the ticketing system, and hardware/software troubleshooting. The position offers 25.00 per hour, with weekend/holiday coverage as needed.