Tech Support Engineer - Troubleshoot & Guide Clients

The Church of Jesus Christ of Latter-day Saints; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints is seeking a Technical Support Engineer to provide top-tier technical assistance to clients, troubleshoot issues, and ensure timely resolutions. The role emphasizes collaboration, documentation, and ongoing learning in a faith-based environment.

Responsibilities include handling client inquiries via phone, email, and chat, diagnosing hardware and software problems, and supporting installation and configuration.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in technical support or a similar role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts.
• Proficiency in troubleshooting hardware and software issues.
• Experience with remote support tools and ticketing systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a commitment to providing exceptional service.

Responsibilities

• Provide technical support to clients via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Assist clients with installation, configuration, and ongoing usability of system hardware and software.
• Document and track customer issues using a ticketing system.
• Escalate complex issues to higher-level support or engineering teams as needed.
• Collaborate with other team members to resolve customer issues efficiently.
• Develop and maintain technical documentation and knowledge base articles.
• Stay up to date with the latest technology trends and product updates.
• Provide training and guidance to clients on product features and best practices.
• Participate in on-call rotation to provide after-hours support as needed.

Skills

Windows

macOS

Linux

Networking

Education

Bachelor's degree in Computer Science or Information Technology or related field

6+ years relevant experience may be substituted

Job description

The Church of Jesus Christ of Latter-day Saints is seeking a Technical Support Engineer to provide top-tier technical assistance to clients, troubleshoot issues, and ensure timely resolutions. The role emphasizes collaboration, documentation, and ongoing learning in a faith-based environment.

Responsibilities include handling client inquiries via phone, email, and chat, diagnosing hardware and software problems, and supporting installation and configuration.