Entry IT Network & Help Desk Technician

Five-Points-Bank-; Grand Island (NE); On-site; USD 27,552,000 - 41,328,000; Full time

Job summary

Five Points Bank in Grand Island, Nebraska is seeking an IT Network Technician I to support end-user computing and the bank's IT infrastructure. You will install, monitor, and maintain hardware and software assets, and provide first-line help desk support.

The role handles LAN access, cable management, and incident response, participates in patching and software deployments, and contributes to disaster recovery and documentation.

Qualifications

• Associate degree in related field or two years IT experience.
• Proficient with Microsoft Desktop operating systems and security practices.
• Working knowledge of standard networking protocols and office productivity software.

Responsibilities

• Provide level one support for software and hardware issues.
• Monitor and maintain LAN access and server racks as needed.
• Receive, respond to tickets, and update on status.
• Assist with deployments, patches, and business continuity tasks.

Skills

End-user support

Troubleshooting

Networking fundamentals

Microsoft Windows

Office Suite

Customer service

Team collaboration

On-call reliability

Education

Associate degree in related field

Tools

Ticketing system

Asset inventory

LAN hardware

Microsoft Desktop OS

Banking applications

Job description

Five Points Bank in Grand Island, Nebraska is seeking an IT Network Technician I to support end-user computing and the bank's IT infrastructure. You will install, monitor, and maintain hardware and software assets, and provide first-line help desk support.

The role handles LAN access, cable management, and incident response, participates in patching and software deployments, and contributes to disaster recovery and documentation.