Network Technician I: IT Support & Networking

Five Points Bank; Grand Island (NE); On-site; USD 42,000 - 66,000; Full time

Job summary

Five Points Bank in Grand Island, NE seeks an IT Network Technician I to install, monitor, and maintain hardware and software assets and provide first-tier Help Desk support.

You will help ensure reliable network access, perform routine maintenance, troubleshoot issues, install software and patches, and assist in business continuity planning. The position requires strong customer service skills and precise documentation, with occasional after-hours on-call rotation.

Qualifications

• Proficient with Microsoft Desktop operating systems, desktop software, and standard desktop security practices.
• Working knowledge of standard networking protocols, operating systems, software, and standards.
• Fiserv Premier banking applications
• Microsoft Office applications (Word, Excel, Outlook, Access)
• Proficiency with software-based ticketing system and asset inventory
• Strong hands-on troubleshooting experience
• Knowledge of bank operations and procedures
• Associate degree in related field and/or two (2) years related IT field experience.

Responsibilities

• Provide level one technical support for all software and hardware issues that impact end-user productivity, as well as, escalation of issues as needed for additional support.
• Provide general day-to-day support for the operations of end user desktop environment, printing, and associated hardware and software.
• Setup, Installation, maintenance, and troubleshooting computer hardware and peripherals to ensure functionality for user by end users on a day-to-day basis.
• Support and maintain local area network access in ways that optimize performance. This includes cable management in work areas and server racks, as well as power distribution to ensure adequate protection.
• Monitor IT assets, alerting appropriate personnel and responding to performance issues or outages as needed.
• Receive and respond to incoming support tickets, phone calls, and email requests in a timely manner.
• Provide timely updates on status and resolution of support tickets.
• Assist with software installations, upgrades, and patching as necessary.
• Assist in execution of business continuity and disaster recovery plans.
• Assist with day-to-day management of the Help Desk ticketing platform, asset inventory, and documentation.
• Perform testing of hardware and software products in support of procurement efforts and ongoing support.
• Ability to take direction for performance of tasks and work in a highly-motivated team environment.
• Provide high-quality customer service during phone, email, and in-person support opportunities.
• Serve in an on-call rotation with other staff members to support after-hours and weekend support calls.
• Support and enforce established policies and procedures.
• All other duties as assigned.

Skills

Microsoft Desktop OS

Networking basics

Troubleshooting

Microsoft Office

Ticketing system

Asset inventory

Customer service

Education

Associate degree in related field

Tools

Ticketing system

Asset inventory management

Job description

Five Points Bank in Grand Island, NE seeks an IT Network Technician I to install, monitor, and maintain hardware and software assets and provide first-tier Help Desk support.

You will help ensure reliable network access, perform routine maintenance, troubleshoot issues, install software and patches, and assist in business continuity planning. The position requires strong customer service skills and precise documentation, with occasional after-hours on-call rotation.