On-site IT Technician — Help Desk & Network Support

The Croghan Colonial Bank; Fremont (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays and PTO

Group Life Insurance

Short-Term & Long-Term Disability

Job summary

The Croghan Colonial Bank in Fremont, OH is seeking an IT Technician I to join our on-site IT team. You will help maintain bank-wide information systems across mainframe, network, and PC environments to support daily operations.

Key duties include responding to Help Desk tickets, triaging incidents, installing hardware and software, supporting the bank's networks, testing new tech, and documenting procedures.

Qualifications

• Associate's degree in technology-focused program.
• 1–3+ years IT/tech experience.
• General knowledge of M365 operating system.
• Valid driver’s license for travel to bank offices.
• Ability to work independently and manage multiple projects.

Responsibilities

• Responds to and troubleshoots Help Desk tickets.
• Triage, support and follow-up on critical issues.
• Perform routine follow-up on open issues.
• Proactively monitor tickets to prevent larger issues.
• Install and maintain PC/workstation software and hardware.
• Assist in installing, operating, monitoring and maintaining bank networks.
• Test new hardware and software.
• Document processes and provide FAQ/resolutions for reference.
• Develop training for new and current employees.
• Adhere to laws and regulations; complete compliance training.
• Maintain punctual and regular attendance.

Skills

Help Desk

PC hardware

Network basics

Troubleshooting

Education

Associate's Degree in technology

Tools

Microsoft 365

Job description

The Croghan Colonial Bank in Fremont, OH is seeking an IT Technician I to join our on-site IT team. You will help maintain bank-wide information systems across mainframe, network, and PC environments to support daily operations.

Key duties include responding to Help Desk tickets, triaging incidents, installing hardware and software, supporting the bank's networks, testing new tech, and documenting procedures.