Entrepreneur Onboarding Specialist

Prime Corporate Services; Salt Lake City (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation + performance

Comprehensive Health Coverage -Medical

Paid Time Off - Generous PTO

401k with Company match (we match up 4

Parental Leave - Paid leave for new p'

Gym Pass - Company sponsored access to

Free soda and snacks

Discounts on Cellular/Wireless bills

Robust Employee Resource Program with-

Job summary

Prime Corporate Services is seeking a Business Formation Specialist to guide entrepreneurs through their formation journey. This role handles inbound calls, emails, and live texts, drafts documents for state and federal agencies, and resolves inquiries on billing, paperwork, and Google Workspace setup.

You will work closely with the Business Formation Manager and collaborate with Sales and Management teams to deliver exceptional customer experiences.

Qualifications

• 1–3+ years of experience in a customer service or support role.
• Strong general computer skills with Google Suite and calendar tools.
• Experience with Salesforce (or similar CRM) preferred.
• Excellent written and verbal communication abilities across phone, email and text.
• Ability to absorb detailed processes and work proactively in a fast-paced environment, adapting to changing priorities.

Responsibilities

• Omnichannel Customer Support: Handle inbound phone calls, email queues, and text communications in a timely, professional, and empathetic manner.
• Account & Billing Management: Process membership cancellations, billing inquiries, account updates, and approved refunds.
• Operational & Administrative Support: Prepare and send legal or administrative paperwork, assist clients with setting up and troubleshooting Google Workspace accounts, and handle/arrange incoming and outgoing correspondence.
• Business Entity Assistance: Answer general inquiries regarding business formations, compliance requirements, and product offerings.
• Proactive Problem Solving: Anticipate client needs, guide them through their business setup journey, and retain product knowledge to offer swift, accurate solutions.
• General Duties: Submit vital business information to State and Federal agencies, handle faxes/scans/filing, and manage special department projects as needed.

Skills

Customer service experience

Google Suite proficiency

Salesforce CRM

Communication skills

Adaptability & learning

Education

High School Diploma or equivalent

Tools

Google Workspace

Salesforce CRM

Job description

Prime Corporate Services is seeking a Business Formation Specialist to guide entrepreneurs through their formation journey. This role handles inbound calls, emails, and live texts, drafts documents for state and federal agencies, and resolves inquiries on billing, paperwork, and Google Workspace setup.

You will work closely with the Business Formation Manager and collaborate with Sales and Management teams to deliver exceptional customer experiences.