Remote Pro Onboarding Specialist

United States Digital Space LLC; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

Culture of innovation

Job summary

United States Digital Space LLC is seeking a Specialist, Onboarding to ensure a seamless onboarding experience for our Pros on the platform. You will coordinate and facilitate onboarding, while delivering exceptional customer service and addressing Pros' questions and concerns.

As the primary contact during the early lifecycle, you guide Pro adoption, build confidence, and reinforce the value of HCP, driving early product utilization and satisfaction.

Qualifications

• 1-3+ years experience in full-time customer success, implementation or sales.
• Bachelor's degree or equivalent experience in a related field.
• Advanced English proficiency

Responsibilities

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization.
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding.
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption.
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support).
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long‑term growth.
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach.
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience.
• Manage details, timelines, and action to drive efficiency.
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis.
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery.
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions.

Education

Bachelor's degree or equivalent experience in a related field

Job description

United States Digital Space LLC is seeking a Specialist, Onboarding to ensure a seamless onboarding experience for our Pros on the platform. You will coordinate and facilitate onboarding, while delivering exceptional customer service and addressing Pros' questions and concerns.

As the primary contact during the early lifecycle, you guide Pro adoption, build confidence, and reinforce the value of HCP, driving early product utilization and satisfaction.