Entertainment Team Lead - Guest Experience and Coaching

Level99 Entertainment; Natick (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

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Job summary

Level99 in Natick, MA is seeking a Team Lead to support floor operations, coach performance in real time, and uphold venue standards. This hands-on leadership role requires staying engaged on the floor and modeling exceptional guest service while guiding a team through busy shifts.

The ideal candidate brings a positive attitude, strong communication, and resilience under pressure, with 1+ year in leadership or training preferred.

Qualifications

• Must be available on Fridays and weekends, with flexibility for shifts
• Ability to stand, walk and stay active for 8+ hours
• Strong verbal communication skills to engage guests and team
• Comfortable working under pressure in a fast-paced environment
• Positive, upbeat, team-first attitude to lead by example

Responsibilities

• Maintain a strong, visible presence on the floor
• Coach and develop Team Members with real-time feedback
• Uphold cleanliness, organization, and venue standards
• Assist with task delegation, rotations, and operations flow
• Train new Team Members using hands-on methods
• Resolve guest concerns and elevate issues when needed

Skills

Weekend availability

Stamina (8+ hr shifts)

Verbal communication

Under pressure

Positive attitude

Job description

Level99 in Natick, MA is seeking a Team Lead to support floor operations, coach performance in real time, and uphold venue standards. This hands-on leadership role requires staying engaged on the floor and modeling exceptional guest service while guiding a team through busy shifts.

The ideal candidate brings a positive attitude, strong communication, and resilience under pressure, with 1+ year in leadership or training preferred.