Entertainment Team Lead - Guest Experience and Coaching

Level99 Entertainment

Natick (MA)

On-site

USD 25,000 - 26,000

Full time

14 days+
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Job summary

Level99 in Natick, MA is seeking a Team Lead to support floor operations, coach performance in real time, and uphold venue standards. This hands-on leadership role requires staying engaged on the floor and modeling exceptional guest service while guiding a team through busy shifts.

The ideal candidate brings a positive attitude, strong communication, and resilience under pressure, with 1+ year in leadership or training preferred.

Qualifications

  • Must be available on Fridays and weekends, with flexibility for shifts
  • Ability to stand, walk and stay active for 8+ hours
  • Strong verbal communication skills to engage guests and team
  • Comfortable working under pressure in a fast-paced environment
  • Positive, upbeat, team-first attitude to lead by example

Responsibilities

  • Maintain a strong, visible presence on the floor
  • Coach and develop Team Members with real-time feedback
  • Uphold cleanliness, organization, and venue standards
  • Assist with task delegation, rotations, and operations flow
  • Train new Team Members using hands-on methods
  • Resolve guest concerns and elevate issues when needed

Skills

Weekend availability
Stamina (8+ hr shifts)
Verbal communication
Under pressure
Positive attitude

Job description

Level99 in Natick, MA is seeking a Team Lead to support floor operations, coach performance in real time, and uphold venue standards. This hands-on leadership role requires staying engaged on the floor and modeling exceptional guest service while guiding a team through busy shifts.

The ideal candidate brings a positive attitude, strong communication, and resilience under pressure, with 1+ year in leadership or training preferred.

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