Guest Experience Associate - Entertainment Venue

Level99; Providence (RI); On-site; USD 19,286 - 24,796; Full time

Job summary

Level99 in Providence, RI is seeking a Guest Experience Associate to deliver exceptional guest service, guide guests through the Level99 experience, and maintain a clean and safe venue.

The role emphasizes enthusiastic interactions, fast-paced teamwork, and a passion for the Level99 brand. Prior guest-facing experience is helpful; strong communication is essential for success in this on-site position.

Qualifications

• Excellent communication skills, both verbal and written.
• Public speaking or performance experience beneficial.
• Experience working with guests or customers is preferred.

Responsibilities

• Prioritize guest experience by giving tours, answering questions, ensuring safety, and providing playful interactions.
• Assist with upkeep, cleanliness, and operations of the entertainment venue.
• Engage with guests in an authentic, friendly and professional manner and uphold brand standards.
• Support with venue opening/closing tasks and daily operations.
• Follow safety guidelines and report any risks to a supervisor.

Skills

Communication skills

Public speaking

Guest service

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life‑size mini‑games where Players dodge axes, crack puzzles, and outsmart real‑world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player‑vs‑Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant – featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

Guest Experience Associates are the life of Level99 and bring the fun! Associates are dedicated to showcasing the Level99 concept, delivering the ultimate in guest experience and developing relationships all while maintaining a fun, clean and safe environment. They are passionate about meeting guest needs before being asked, and are always promoting the Level99 brand. The Guest Experience Associates Team is made up of fun, funny, honest and caring individuals who have a true sense of urgency when it comes to our players and fellow Team Members.

• Prioritizes the guest experience, by providing tours, answering questions, enforcing guest safety and providing playful interactions with players.
• Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
• Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best‑in‑class service.
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
• Assists with operations, including shift tasks, hands‑on guest service, proper facilities upkeep and daily cleaning.
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitors and communicates any noticeable risks to guest’s health and welfare to a supervisor.
• Assists with venue opening and closing tasks as assigned.
• Other duties, as assigned.
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays.
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs.
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Ability to work well under pressure in a fast paced, ever changing work environment
• Strong verbal and written communication skills
• Understands, utilizes and embraces new technology and its implementation into our operation
• A team player with a positive, joyful, upbeat, and energetic attitude
• Minimum 1 year experience working directly with guests or customers.
• Strong public speaking or performance experience
• Retail Sales Associate experience preferred but not required.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.