Shift Leader & Guest Experience Manager

Level99 Entertainment; Natick (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Level99 Entertainment in Natick, MA is seeking a Manager on Duty/Keyholder to lead daily operations and ensure a high-quality guest experience. You will take on shift leadership, coach the team, and maintain policy and safety standards across the venue.

The role requires a flexible, Weekend-forward schedule, strong communication, and the ability to stay energized during busy periods. This on-site position offers growth opportunities within a vibrant entertainment venue.

Qualifications

• Friday and weekend availability is a must; flexible schedule including days, nights, and holidays.
• Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
• Strong verbal communication skills and a natural ability to connect with people
• Comfortable working under pressure in a fast-paced, ever-changing environment
• Positive, upbeat, team-first attitude

Responsibilities

• Act as Manager on Duty, owning shift execution and overall Venue performance
• Lead the Team through active floor presence, real-time direction, and coaching
• Maintain control of Guest experience, safety, and policy enforcement across the Venue
• Oversee staffing, shift flow, and operational execution to ensure a high-quality experience
• Maintain accountability for cash handling, POS systems, and overall operational accuracy
• Support event execution and coordinate with internal Teams to ensure smooth delivery

Skills

Friday and weekend availability

Stand, walk, 8+ hour shifts

Strong verbal communication

Thrives under pressure in a fast-paced

Positive, upbeat, team-first attitude

Education

B.S. in Hospitality Management

Job description

Level99 Entertainment in Natick, MA is seeking a Manager on Duty/Keyholder to lead daily operations and ensure a high-quality guest experience. You will take on shift leadership, coach the team, and maintain policy and safety standards across the venue.

The role requires a flexible, Weekend-forward schedule, strong communication, and the ability to stay energized during busy periods. This on-site position offers growth opportunities within a vibrant entertainment venue.