Entertainment Team Lead

Level99 Entertainment; Natick (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

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Job summary

Level99 in Natick, MA is seeking a Team Lead to support floor operations, coach performance in real time, and uphold venue standards. This hands-on leadership role requires staying engaged on the floor and modeling exceptional guest service while guiding a team through busy shifts.

The ideal candidate brings a positive attitude, strong communication, and resilience under pressure, with 1+ year in leadership or training preferred.

Qualifications

• Must be available on Fridays and weekends, with flexibility for shifts
• Ability to stand, walk and stay active for 8+ hours
• Strong verbal communication skills to engage guests and team
• Comfortable working under pressure in a fast-paced environment
• Positive, upbeat, team-first attitude to lead by example

Responsibilities

• Maintain a strong, visible presence on the floor
• Coach and develop Team Members with real-time feedback
• Uphold cleanliness, organization, and venue standards
• Assist with task delegation, rotations, and operations flow
• Train new Team Members using hands-on methods
• Resolve guest concerns and elevate issues when needed

Skills

Weekend availability

Stamina (8+ hr shifts)

Verbal communication

Under pressure

Positive attitude

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant - featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

Step into leadership at Level99. As a Team Lead, you'll support the Team on the floor, coach performance in real time, and help ensure every Guest experience runs smoothly. This role is perfect for someone ready to lead by example, stay hands-on, and take ownership of both Team performance and Venue standards.

RESPONSIBILITIES

• Support Team Members and Guests by maintaining a strong, visible presence on the floor


• Coach and develop Team Members through real-time feedback and support


• Maintain cleanliness, organization, and overall Venue standards


• Assist with task delegation, rotations, and operational flow


• Train new Team Members using structured, hands-on training methods


• Help resolve Guest concerns and elevate issues when needed

MUST-HAVE SKILLS

• Friday and weekend availability - a must; flexible schedule including days, nights, and holidays


• Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs


• Strong verbal communication skills and a natural ability to connect with people


• Comfortable working under pressure in a fast-paced, ever-changing environment


• Positive, upbeat, team-first attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• 1+ year in a Leadership or training role


• Hospitality, retail, or entertainment background


• Public speaking or performance background

$18 - $19 an hour

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a \"low maintenance, low drama\" person, have a tendency to have a bit of fun while you work


• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job


• Are just a little bit obsessive about getting the details right the first time


• Have a high energy personality, the kind of person who is typically smiling, and likes to \"get it done now\"

Level99 is an E-Verify employer.