Enterprise Voice AI Solutions Architect

Vapi; Buffalo (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and equity

Health coverage

Team off-sites

Flexible time off

L&D budget

Job summary

Vapi, a Voice AI platform, is hiring a Solutions Architect to work with enterprise customers on IVR replacements, outbound dialing, and agent‑assisted support. You will learn the product, understand customer use cases, and build fluency across telephony, LLM orchestration, integrations, and contact center workflows.

In 90 days you will lead the technical side of deals from first call to go‑live, create reusable artifacts, document integration patterns, and relay product feedback to engineering.

Qualifications

• 4+ years in a technical customer-facing role (pre-sales, solutions architecture, customer engineering, etc.).
• Can write code to build a working integration, read API responses, and debug issues independently. Experience with voice, telephony, or contact-center infrastructure (SIP, Twilio, Genesys, Five9, etc.).
• Comfortable speaking with engineers and executives, adjusting detail level without dumbing down.
• Energized by technical sales: discovery, architecture, POCs, objection handling, and getting customers live.

Responsibilities

• Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice‑agent architecture, and build fluency across telephony, LLM orchestration, integrations, and contact center workflows.
• Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer‑specific demos, help design POCs, and answer technical questions clearly and honestly.
• Lead the technical side of enterprise deals from first call through close and go‑live. Create reusable artifacts for the team, document integration patterns and common objections, and feed product gaps back to engineering and product.

Skills

Code/integration

API reading & debugging

Voice/telephony infra

Stakeholder communication

Pre-sales / POC mindset

Tools

SIP

Twilio

Genesys

Five9

Job description

Vapi, a Voice AI platform, is hiring a Solutions Architect to work with enterprise customers on IVR replacements, outbound dialing, and agent‑assisted support. You will learn the product, understand customer use cases, and build fluency across telephony, LLM orchestration, integrations, and contact center workflows.

In 90 days you will lead the technical side of deals from first call to go‑live, create reusable artifacts, document integration patterns, and relay product feedback to engineering.