Solutions Engineer - NY

Vapi; Buffalo (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and equity

Health coverage

Team off-sites

Flexible time off

L&D budget

Job summary

Vapi, a Voice AI platform, is hiring a Solutions Architect to work with enterprise customers on IVR replacements, outbound dialing, and agent‑assisted support. You will learn the product, understand customer use cases, and build fluency across telephony, LLM orchestration, integrations, and contact center workflows.

In 90 days you will lead the technical side of deals from first call to go‑live, create reusable artifacts, document integration patterns, and relay product feedback to engineering.

Qualifications

• 4+ years in a technical customer-facing role (pre-sales, solutions architecture, customer engineering, etc.).
• Can write code to build a working integration, read API responses, and debug issues independently. Experience with voice, telephony, or contact-center infrastructure (SIP, Twilio, Genesys, Five9, etc.).
• Comfortable speaking with engineers and executives, adjusting detail level without dumbing down.
• Energized by technical sales: discovery, architecture, POCs, objection handling, and getting customers live.

Responsibilities

• Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice‑agent architecture, and build fluency across telephony, LLM orchestration, integrations, and contact center workflows.
• Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer‑specific demos, help design POCs, and answer technical questions clearly and honestly.
• Lead the technical side of enterprise deals from first call through close and go‑live. Create reusable artifacts for the team, document integration patterns and common objections, and feed product gaps back to engineering and product.

Skills

Code/integration

API reading & debugging

Voice/telephony infra

Stakeholder communication

Pre-sales / POC mindset

Tools

SIP

Twilio

Genesys

Five9

Job description

Voice AI that resolves, not transfers.

Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.

Key Highlights

• 1 billion calls, 1 million developers, 10x enterprise ARR growth
• Customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more from YC startups to the Fortune 500
• $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and early backers. Total raised: $72M

Why We’re Hiring This Role

• Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.
• Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent‑assisted support, appointment scheduling, etc.
• This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.

What You’ll Do

• 30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice‑agent architecture, and build fluency across telephony, LLM orchestration, integrations, and contact center workflows.
• 60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer‑specific demos, help design POCs, and answer technical questions clearly and honestly.
• 90 Day: Lead the technical side of enterprise deals from first call through close and go‑live. Create reusable artifacts for the team, document integration patterns and common objections, and feed product gaps back to engineering and product.

Who You Are

• 4+ years in a technical customer‑facing role (pre‑sales engineering, solutions architecture, customer engineering, etc.)
• Can write code to build a working integration, read API responses, and debug issues independently.Experience with voice, telephony, or contact‑center infrastructure (SIP, Twilio, Genesys, Five9, etc.).
• Comfortable speaking with engineers and executives, adjusting detail level without dumbing down.
• Energized by technical sales: discovery, architecture, POCs, objection handling, and getting customers live.

How We Work

• Build something worthy of love – craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
• Commit and follow through – we finish what we start and build trust by being people others can count on.
• Why not today? – we value urgency and momentum. The fastest path to customer value usually wins.
• Seek raw input – we go directly to customers, data, and teammates instead of relying on summaries or assumptions.
• It’s our problem – we operate as one team, share credit, own mistakes together, and support each other when things get hard.
• Be direct and kind – we give feedback clearly, respectfully, and without delay.

Why Vapi

• Generational impact: build the human interface for every business.
• Ownership culture: 70% of the company are previous founders.
• Kind team: the founders, Jordan and Nikhil, are Canadians.
• Tier‑1 investors: YC, KP seed, Bessemer Series A.

What We Offer

• Real stake: competitive salary and excellent equity ownership.
• Comprehensive health coverage: medical, dental, and vision plans.
• Team love: we love hanging out and do quarterly off‑sites.
• Flexible time off: take what you need.
• More: catered meals, transportation, gym, and a $10k annual L&D budget.