Enterprise Telecom Account Manager - Post-Sale & Billing

Mettel; Holmdel Township (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

MetTel is seeking an Enterprise Account Manager to be the primary point of contact for a portfolio of enterprise accounts, managing post-sale activities, billing inquiries, and telecom implementation projects. You will analyze data to improve the customer experience and coordinate with internal teams to deliver tailored solutions.

The role requires 3+ years in customer service or related experience and a bachelor's degree in computer science, telecommunications, or a related field, plus telecom

Qualifications

• Bachelor's degree in computer science, telecommunications or related field.
• 3+ years in customer service or related experience.

Responsibilities

• Manage the day-to-day activity of your assigned accounts in a post-sale environment
• Telecom experience (REQUIRED) with hosted PBX preferred.
• Communicate directly with customers by telephone, electronically, or face-to-face
• Interact with customers to provide and gather information in response to inquiries, concerns, and requests about products and services
• Respond promptly to customer trouble reports and escalations
• Handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource/department
• Manage customers' accounts regarding billing and financial concerns
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken and Record details of actions taken and escalates internally where required
• Follow up on customer interactions
• Interface directly with various teams or departments internally to facilitate or improve the customer experience
• Participate in a variety of special projects as requested

Skills

Telecom experience

Account management

Customer service

Education

Bachelor's degree in Computer Science, Telecommunications or related field

Tools

Hosted PBX

Job description

MetTel is seeking an Enterprise Account Manager to be the primary point of contact for a portfolio of enterprise accounts, managing post-sale activities, billing inquiries, and telecom implementation projects. You will analyze data to improve the customer experience and coordinate with internal teams to deliver tailored solutions.

The role requires 3+ years in customer service or related experience and a bachelor's degree in computer science, telecommunications, or a related field, plus telecom