Telecom Client Experience Specialist

MetTel; Salt Lake City (UT); On-site; USD 38,000 - 54,000; Full time

Job summary

MetTel, a global communications solutions provider, is seeking a Client Experience Agent to join its Operations Team in Salt Lake City, UT. The role focuses on handling customer inquiries, answering calls and emails, resolving issues, processing orders, and providing product information with a professional company image.

The ideal candidate has at least 3 years in Customer Service or Account Management, experience with telecom services, and proficiency in Microsoft Office.

Qualifications

• Minimum of 3 years of Customer Service or Account Management.
• Experience with telecommunications service providers a plus.
• Knowledge of Microsoft Office Suite (Excel, Word, Project, Power Point).

Responsibilities

• Answer incoming calls and respond to customer’s emails.
• Manage and resolve customer complaints.
• Identify and take ownership of issues, elevate to supervisors as necessary.
• Provide product and service information to customers.
• Research required information using available systems and tools.
• Process orders, forms, and applications.
• Route calls to appropriate resources when necessary.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Other duties as assigned.

Skills

Customer service

Account management

Microsoft Office

Job description

MetTel, a global communications solutions provider, is seeking a Client Experience Agent to join its Operations Team in Salt Lake City, UT. The role focuses on handling customer inquiries, answering calls and emails, resolving issues, processing orders, and providing product information with a professional company image.

The ideal candidate has at least 3 years in Customer Service or Account Management, experience with telecom services, and proficiency in Microsoft Office.