Enterprise Technical Success Manager

Hightouch; United States; Remote; USD 160,000 - 250,000; Full time

Job summary

Hightouch is seeking a Technical Account Manager to serve as the bridge between our Enterprise customers and the product team. You will own the full customer journey from kickoff to onboarding and continued success, ensuring adoption of the Hightouch platform.

You will translate customer use cases into practical guidance, collaborate with Sales, Support, and Engineering, and help steer product improvements while delivering proactive technical guidance and strong program management.

Qualifications

• 5–10 years of client-facing or tech-focused experience.
• Excellent project management and communication skills.
• Proven ability to quickly learn new technologies (SQL, APIs, databases).
• Strong troubleshooting and cross-functional collaboration.
• Ability to understand customer requirements and guide them to solutions.

Responsibilities

• Own onboarding for enterprise customers with effective project management.
• Ensure customers see full value of Hightouch products and advise best practices.
• Deliver timely, organized onboarding for customers and manage projects.
• Provide proactive technical guidance across all products.
• Collaborate with Customer Support, Engineering, and other teams on escalations.
• Surface use cases to Engineering to drive product improvements.

Skills

Client facing

Project management

SQL

APIs

Databases

Troubleshooting

Communication

Cross-functional collaboration

Empathy

Tools

CRM systems

Data analysis tools

Job description

Hightouch is seeking a Technical Account Manager to serve as the bridge between our Enterprise customers and the product team. You will own the full customer journey from kickoff to onboarding and continued success, ensuring adoption of the Hightouch platform.

You will translate customer use cases into practical guidance, collaborate with Sales, Support, and Engineering, and help steer product improvements while delivering proactive technical guidance and strong program management.