Enterprise Technical Success Associate

Triwill Group; Georgia; On-site; USD 110,000 - 150,000; Full time

Job summary

New Relic is seeking an Associate Technical Success Manager to drive post-sales success and expansion within our enterprise customers. You will champion the platform, lead technical architecture discussions, and partner with sales on expansion opportunities.

You will deliver tailored demonstrations, run PoVs, map account whitespace, and craft architecture blueprints to align with customers’ long-term goals. A strong blend of technical and business storytelling is essential.

Qualifications

• 2+ years of experience with enterprise customers driving technical adoption, customer success, or account expansion.
• Strong technical background paired with sales/customer orientation, including ability to build business justifications for expansion.
• Experience with observability tools and performance monitoring across infrastructure, apps, web/mobile, or user experience.

Responsibilities

• Drive onboarding, adoption and consumption for enterprise customers and align MAPs to outcomes.
• Champion technical architecture and expansion by conducting PoVs and technical evaluations with Expansion teams.
• Own enablement and relationships by delivering workshops, executive reviews, and technical sessions with CTOs, VP of Engineering and IT architects.

Skills

Enterprise focus

Technical background

Observability

Cloud platforms AWS

Kubernetes

SRE practices

Executive communication

Tools

AWS

Azure

GCP

Kubernetes

Job description

New Relic is seeking an Associate Technical Success Manager to drive post-sales success and expansion within our enterprise customers. You will champion the platform, lead technical architecture discussions, and partner with sales on expansion opportunities.

You will deliver tailored demonstrations, run PoVs, map account whitespace, and craft architecture blueprints to align with customers’ long-term goals. A strong blend of technical and business storytelling is essential.