Remote Enterprise Technical Success Manager

United States Digital Space LLC; San Francisco (CA); On-site; USD 87,000 - 109,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) plan

Flexible time off

Paid holidays

Volunteer time off

Job summary

New Relic is seeking a Technical Success Manager to own the technical relationship with our largest enterprise customers, driving adoption and value realization of our platform. You will collaborate with Account Executives to articulate technical benefits and guide customers from onboarding to ongoing value.

You will run training sessions, create resources, and manage milestones while mitigating churn and identifying expansion opportunities, supported by data analytics and regular value reports.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 2 years of experience in the job offered or in a computer science-related occupation.
• Visa sponsorship is not available for this position.

Responsibilities

• Manage the technical relationship with the largest enterprise customers and drive adoption and value realization.
• Lead onboarding, training sessions, and create resources to enable customers to use the platform effectively.
• Define milestones, track progress, and provide analytics and dashboards for value reviews.
• Mitigate churn by demonstrating ongoing value and collaborating with sales, support, and technical teams.
• Develop expansion opportunities through success stories and ROI evidence with buyers and technical decision-makers.

Skills

Technical relationship management

Training and enablement

Stakeholder collaboration

Value realization analytics

Education

Bachelor's degree in Computer Science / Information Systems

Job description

New Relic is seeking a Technical Success Manager to own the technical relationship with our largest enterprise customers, driving adoption and value realization of our platform. You will collaborate with Account Executives to articulate technical benefits and guide customers from onboarding to ongoing value.

You will run training sessions, create resources, and manage milestones while mitigating churn and identifying expansion opportunities, supported by data analytics and regular value reports.