Associate Technical Success Manager

New Relic; Atlanta, Chicago, Houston, Miami (GA, IL, TX, FL); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) plan

Flexible time-off

11 paid holidays

Volunteer time off

Other competitive benefits

Job summary

New Relic is seeking an Associate Technical Success Manager to guide enterprise customers through the post-sales technical journey, drive platform adoption, and shape expansion opportunities.

You will serve as the customer's technical champion, bridge hands-on implementation with business value, and work with Account Executives to deliver PoVs and architecture roadmaps for long-term success.

Qualifications

• Post-sales technical leadership for large enterprise customers.
• Experience driving platform adoption and expansion.
• Ability to build technical roadmaps and PoVs with exec stakeholders.

Responsibilities

• Drive onboarding, adoption and consumption for committed usage with enterprise customers.
• Lead technical architecture discussions and run expansion PoVs with expansion AE teams.
• Own enablement and cultivate relationships with CTOs, VPs of Engineering and IT architects.

Skills

Java

.NET

Ruby

C

Python

Node.js

Golang

Kubernetes

DevOps

CI/CD

Mobile (iOS/Android)

Education

Bachelor's degree in Engineering or Computer Science

Job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

The Associate Technical Success Manager (TSM) is a high-impact role responsible for the complete post-sales technical journey and expansion architecture within our enterprise customer base. In this role, you will act as the customer's ultimate technical champion. You will drive platform adoption and consumption while leading the technical architecture for expansion motion. By bridging the gap between hands-on technical implementation and strategic business value, you will ensure our largest enterprise customers unlock the full power of the New Relic platform, driving both value realization and new consumption opportunities.

What you'll do

1. 1. Drive Onboarding, Adoption & Consumption Guide
   • Guide Customers to Committed Consumption: Work alongside customers during the onboarding process, understanding their needs and guiding them through best practices to ensure prompt achievement of committed usage levels.
   • Manage Mutual Activity Plans: Design and execute Mutual Activity Plans (MAPs) tied directly to customer business outcomes. Set clear milestones, celebrate customer achievements, and proactively address any implementation hurdles.
   • Maintain Consumption Levels: Proactively engage with customers to mitigate churn risks by continuously demonstrating platform value and addressing technical concerns.
2. 2. Champion Technical Architecture & Expansion Value-Driven Storytelling
   • Deliver tailored, high-impact product demonstrations that move beyond "feature-function" to show exactly how the platform solves specific business pains (e.g., maximizing uptime, developer productivity, or tool consolidation).
   • Execute Expansion Proof of Values (PoVs): Partner hand-in-hand with Expansion Account Executives to run technical evaluations and PoVs on existing accounts, proving new consumption opportunities and securing technical "wins."
   • Whitespace & Blueprint Mapping: Perform detailed account whitespace mapping to identify priority expansion areas. Co-create "Architecture Blueprints" and technical roadmaps aligned with the customer's long-term business goals.
3. 3. Own Enablement & Technical Relationships
   • User Success & Workshops: Lead personalized training sessions, technical workshops, and create high-quality resources (documentation, videos, articles) to foster a strong community of New Relic champions within engineering organizations.
   • Cultivate Executive Presence: Build strong connections with technical stakeholders and partner with sales to lead technical discovery and strategy sessions with CTOs, VPs of Engineering, and IT architects. Value Communication & Business Reviews: Collaborate on Customer Business Reviews (CBRs) and executive dashboards to quantify and communicate the ROI of New Relic's solutions to key technical and business decision-makers.

Bonus points if you have

Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD Background in mobile device platforms & architectures (IOS & Android) Bachelor's degree in Engineering/Computer Science or equivalent desirable

Please note that visa sponsorship is not available for this position.

#LI- GK1#LI- Remote

The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position.

This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

Benefits

• healthcare
• dental
• vision
• parental leave and planning
• mental health benefits
• a 401(k) plan and match
• flex time-off
• 11 paid holidays
• volunteer time off
• other competitive benefits designed to improve the lives of our employees.

Estimated On-Target Earnings Range $120,000 — $150,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us.

We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail] .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance . Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy