Remote Enterprise Technical Success Manager

Rechat; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote with flexible work/life

Diverse, inclusive culture

Meaningful work with product used by,:

Flexible Paid Time Off

Job summary

Rechat is seeking a Technical Customer Success Manager to act as a trusted technical partner for our enterprise customers. You will drive adoption, resolve complex technical challenges, and collaborate with engineering to deliver long-term value.

Join a fast-paced startup environment where you’ll work cross-functionally with customers, product, and support teams to ensure successful outcomes and long-term relationships. This is a fully remote role with flexible work arrangements.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Five or more years of relevant professional experience in SaaS Account Management, Customer Success, Technical Support, or similar.
• Experience in a fast-paced startup environment and ability to adapt quickly to changing priorities.

Responsibilities

• Serve as the first line of technical triage for client-reported issues and attempt to resolve before escalating.
• Investigate platform issues using environment details, logs, and API responses; document steps to reproduce.
• Provide proactive guidance to drive product adoption and customer value.
• Collaborate with engineering and TechOps to resolve complex technical challenges for enterprise clients.
• Manage multiple accounts, prioritize requests, and maintain timely communication with customers.

Skills

SaaS platforms

Troubleshooting

API familiarity

Analytical mindset

Written communication

Education

High school diploma

Bachelor's degree preferred

Tools

Postman

Browser dev tools

Jira

Zendesk

Job description

Rechat is seeking a Technical Customer Success Manager to act as a trusted technical partner for our enterprise customers. You will drive adoption, resolve complex technical challenges, and collaborate with engineering to deliver long-term value.

Join a fast-paced startup environment where you’ll work cross-functionally with customers, product, and support teams to ensure successful outcomes and long-term relationships. This is a fully remote role with flexible work arrangements.