Enterprise CSM: Strategic Value & Growth

Complyadvantage; Austin (TX); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Equity

Unlimited time off

Learning budget

Home office budget

Job summary

ComplyAdvantage in Austin, TX is seeking an Enterprise Customer Success Manager to own strategic relationships across a portfolio of enterprise customers, helping them adopt our platform and realize measurable value. You will serve as the customer’s primary strategic partner and coordinate the right resources to drive adoption, health, and renewal success.

You will lead Customer Value Reviews, manage executive relationships, and work with Sales, Professional Services, Support, and Product to

Qualifications

• Minimum of six (6) years experience in customer success, strategic account management or enterprise consulting within a SaaS environment.
• Minimum of four (4) years experience working with enterprise customers (Fortune 500).
• Must be legally authorized to work in the United States without need for current or future sponsorship.
• Experience supporting financial institutions, fintechs or other regulated enterprises.

Responsibilities

• Own a portfolio of complex enterprise and financial-services customers.
• Build trusted relationships across the customer organization from users to economic buyers.
• Develop understanding of each customer’s business model, risk program and success measures.
• Lead Customer Value Reviews and executive business reviews focused on outcomes and future priorities.
• Monitor product usage, engagement and renewal risk; coordinate resources to resolve adoption barriers.
• Coordinate Sales, Professional Services, Support, Product and leadership around a shared customer plan.

Skills

Portfolio management

Executive relationship management

Forecasting & renewals

Cross-functional collaboration

Strategic account management

Tools

Gainsight

Job description

ComplyAdvantage in Austin, TX is seeking an Enterprise Customer Success Manager to own strategic relationships across a portfolio of enterprise customers, helping them adopt our platform and realize measurable value. You will serve as the customer’s primary strategic partner and coordinate the right resources to drive adoption, health, and renewal success.

You will lead Customer Value Reviews, manage executive relationships, and work with Sales, Professional Services, Support, and Product to