Enterprise Technical CSM – API & Platform Value Architect

Driivz; Northern (KY); On-site; USD 100,000 - 140,000; Full time

Job summary

Driivz is seeking a Technical Customer Success Manager to own strategic enterprise relationships, drive adoption, and ensure value realization across the platform. You will engage with executive and technical stakeholders to align business outcomes with technical capabilities.

The role requires management of complex API integrations and collaboration with product, engineering, and support teams to ensure successful outcomes and long-term growth.

Qualifications

• 4+ years in customer success or technical account management within a SaaS environment.
• Experience owning large enterprise accounts with high-value ARR.
• Strong technical with REST APIs and integrations across complex platforms.

Responsibilities

• Own a portfolio of strategic enterprise customers and drive adoption and retention.
• Serve as trusted advisor to business and technical stakeholders.
• Lead business reviews, technical reviews, and roadmap discussions.
• Guide customers through API integrations, data flows, and authentication patterns.
• Coordinate cross-functional teams to resolve escalations and ensure success.
• Deliver technical and functional training to customer teams.

Skills

Customer Success

Technical Account Management

Solutions Consulting

SaaS

APIs

REST APIs

Enterprise Accounts

Stakeholder Management

Job description

Driivz is seeking a Technical Customer Success Manager to own strategic enterprise relationships, drive adoption, and ensure value realization across the platform. You will engage with executive and technical stakeholders to align business outcomes with technical capabilities.

The role requires management of complex API integrations and collaboration with product, engineering, and support teams to ensure successful outcomes and long-term growth.