Enterprise Technical CSM: API & Growth

Vontier Corporation; Montpelier (VT); Remote; USD 112.000 - 144.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vision and dental coverage

Disability and life insurance

401(k) with company match

Paid time off

Paid holidays

Zusammenfassung

Vontier is seeking a Technical Customer Success Manager to own strategic enterprise relationships and maximize value from the Driivz platform. You will translate complex technical concepts into clear business outcomes and guide customers through adoption, integrations, and growth.

In this role you’ll collaborate with Product, R&D, Support and Operations to resolve challenges, lead business and technical reviews, and train customer teams to achieve measurable success.

Qualifikationen

• 4+ years in Customer Success or technical role in SaaS.
• Experience owning large enterprise accounts and ARR.
• Ability to communicate with technical and executive stakeholders.
• Experience leading meetings, workshops, and training.
• Strong understanding of APIs and system integrations.

Aufgaben

• Own the relationship with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR.
• Act as the customer’s trusted advisor and primary point of contact, developing relationships with business and technical stakeholders.
• Understand customer objectives, technical environment, and success criteria to drive adoption and measurable value.
• Lead regular engagements including business reviews, technical reviews, roadmap discussions, and success planning.
• Drive retention, satisfaction, adoption, and growth while identifying risks and opportunities.
• Develop understanding of Driivz platform, architecture, APIs, integrations, and capabilities.
• Guide customers through technical discussions involving APIs, integrations, data flows, authentication, and third-party systems.
• Partner with Product, R&D, Support, Operations, and other teams to manage technical challenges.
• Lead and coordinate complex issues and escalations with clear ownership.
• Deliver technical and functional training enabling customers to use and manage the platform.
• Identify knowledge gaps and create training materials, best practices, and enablement processes.
• Translate customer requirements into actionable input for Product and R&D.
• Become a subject-matter expert on Driivz solutions and the EV charging ecosystem.

Kenntnisse

Customer Success

Technical Acumen

REST APIs

Enterprise Accounts

Cross-functional Collaboration

Communication Skills

Training

Tools

REST APIs

Integrations

SaaS Platforms

Jobbeschreibung

Vontier is seeking a Technical Customer Success Manager to own strategic enterprise relationships and maximize value from the Driivz platform. You will translate complex technical concepts into clear business outcomes and guide customers through adoption, integrations, and growth.

In this role you’ll collaborate with Product, R&D, Support and Operations to resolve challenges, lead business and technical reviews, and train customer teams to achieve measurable success.