Senior Technical CSM — Enterprise Accounts & API Success

Vontier Corporation; Austin (TX); Remote; USD 112,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Job summary

Vontier is seeking a Technical Customer Success Manager to own relationships with strategic enterprise customers, guiding adoption of the Driivz platform and driving measurable value across business and technical outcomes.

You will engage with executives and technical teams, translate complex concepts into business outcomes, and coordinate with Product, R&D, Support, and Operations to resolve challenges and enable success.

Qualifications

• 4+ years of experience in customer success, technical account management, solutions consulting, or similar roles within SaaS/tech.
• Proven experience owning and developing large enterprise accounts with high-value ARR.
• Strong customer orientation and ability to build relationships with technical, operational, and executive stakeholders.
• Strong technical aptitude with REST APIs, integrations, and complex software platforms.

Responsibilities

• Own relationships with strategic enterprise customers and large ARR portfolios.
• Act as trusted advisor and primary point of contact with business and technical stakeholders.
• Understand customer objectives and drive adoption and measurable value.
• Lead regular business and technical reviews and roadmap discussions.
• Drive retention, satisfaction, adoption, and growth while identifying risks and opportunities.

Skills

Enterprise account management

Technical aptitude

API integrations

Communication skills

Stakeholder management

Tools

REST APIs

Integrations platforms

Job description

Vontier is seeking a Technical Customer Success Manager to own relationships with strategic enterprise customers, guiding adoption of the Driivz platform and driving measurable value across business and technical outcomes.

You will engage with executives and technical teams, translate complex concepts into business outcomes, and coordinate with Product, R&D, Support, and Operations to resolve challenges and enable success.