Strategic Technical Account Director

Francisco Partners; United States; Hybrid; USD 135,000 - 145,000; Full time

Job summary

RedSail is seeking a Technical Account Director to lead the technical account management function, owning strategic direction, service standards, and scalable processes across enterprise customers. This role partners with Sales, Success, and Engineering to ensure long-term value and reliable service.

You will build executive relationships, manage complex escalations, and drive operational excellence with KPIs, SLAs, and playbooks.

Qualifications

• 10+ years in technical account management or related customer-facing tech roles.
• 5+ years in leadership including hiring, coaching and performance management.
• Proven ability to lead enterprise tech teams and manage complex integrations.

Responsibilities

• Define and execute vision and service standards for Technical Account Management.
• Develop executive relationships and oversee account health, risk, and value realization.
• Establish governance, KPIs, SLAs, and scalable playbooks across the team.
• Lead cross-functional initiatives to improve customer experience and operational performance.
• Provide oversight for complex escalations and incidents with root-cause analysis.

Skills

Strategic leadership

Executive relationship building

Operational governance

Escalation management

Cross-functional collaboration

Data-driven decision making

Communication skills

Incident management

Team development

Education

Bachelor's degree in related field

Master's degree preferred

Tools

Microsoft Teams

CRM systems

Job description

RedSail is seeking a Technical Account Director to lead the technical account management function, owning strategic direction, service standards, and scalable processes across enterprise customers. This role partners with Sales, Success, and Engineering to ensure long-term value and reliable service.

You will build executive relationships, manage complex escalations, and drive operational excellence with KPIs, SLAs, and playbooks.