Strategic Enterprise Technical Account Manager

RedSail Technologies; Cranberry Township (Butler County); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Annual incentive bonus

401(k) plan with company match

Medical, dental, and vision insurance

Paid time off

Professional development opportunities

Job summary

RedSail Technologies is seeking a Technical Account Manager to serve as the dedicated operational and technical partner for assigned strategic customers, including pharmacy operations, systems, and data workflows. You will own day-to-day operational success, coordinate resources across RedSail, and ensure issues are resolved efficiently while acting as the trusted advisor for customers.

You will lead cross-functional collaboration with Product, Engineering, and Operations, while maintaining

Qualifications

• 5+ years in enterprise account/technical account management or related roles.
• Ability to diagnose and resolve complex operational/technical issues.
• Ability to build trusted relationships with enterprise customers.
• Strong organizational and project management skills.
• Excellent written and verbal communication with executives.

Responsibilities

• Owns day-to-day operational success for strategic customers.
• Resolve technical and operational issues quickly with proactive communication.
• Troubleshoot claims processing, transaction routing, connectivity, enrollment and data exchanges.
• Escalate with complete context when needed and own the resolution.
• Coordinate cross-functional resources to ensure a unified customer experience.

Skills

Enterprise account management

Technical account management

Customer operations

Executive stakeholder communication

Cross-functional coordination

Problem solving

Education

Bachelor's degree or equivalent

Tools

NCPDP standards

Pharmacy management systems integrations

Healthcare interoperability experience

Job description

RedSail Technologies is seeking a Technical Account Manager to serve as the dedicated operational and technical partner for assigned strategic customers, including pharmacy operations, systems, and data workflows. You will own day-to-day operational success, coordinate resources across RedSail, and ensure issues are resolved efficiently while acting as the trusted advisor for customers.

You will lead cross-functional collaboration with Product, Engineering, and Operations, while maintaining